Caio Wigand

• Dental Billing & Coding: Expertise in dental billing procedures, including the use of CDT codes for accurate billing and claim submissions.
• Insurance Verification: Skilled in verifying patient insurance coverage, benefits, and eligibility; handling pre-authorizations and pre-determinations.
• Claims Management: Proficient in preparing, submitting, and following up on insurance claims, managing denials and appeals.
• Accounts Receivable: Experience in managing patient accounts, tracking outstanding balances, and ensuring timely payment.
• Patient Communication: Strong communication skills for explaining billing statements, handling inquiries, and negotiating payment plans.
• Software Proficiency: Proficient in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Dentrix Ascend, Dentive and others)
• Regulatory Compliance: Knowledgeable about HIPAA regulations and dental billing standards to ensure compliance and protect patient information.
• Problem Solving: Effective in identifying billing discrepancies, resolving issues, and implementing solutions to improve billing processes.
• Payment Posting: Proficient in accurately posting payments from dental insurance companies to patient accounts and practice management systems.
• EOB Interpretation: Experienced in reviewing and interpreting Explanation of Benefits (EOB) to ensure correct application of insurance payments and patient responsibility.
• Reconciliation: Skilled in reconciling insurance payments with practice records, identifying discrepancies, and resolving any issues.
• Claims Management: Knowledgeable in managing and posting adjustments for underpaid, overpaid, or denied claims.
• Data Entry: Accurate and efficient in entering payment information, updating patient accounts, and maintaining financial records.

• Provided valuable technical support to colleagues and key clients, addressing requests, while also delivering effective training to new trainees
• Leveraged data insights to implement Editable templates, increasing employee production and client collection in 40%
• Designed and implemented a comprehensive Google Sheets-based data control system, ensuring accurate data entry and adherence to quality standards
• Established role-based access control and user authentication to safeguard sensitive information
• Conducted regular data validation checks, minimizing errors and maintaining data accuracy
• Developed and maintained a version control system for tracking changes to datasets, facilitating easy identification of modifications
• Collaborated closely with cross-functional teams to identify and resolve component and data quality issues, ensuring data integrity and consistency throughout the organization
• Oversee the assignment and coordination of a team of 18 agents responsible for costumer service, financial analysis, increase in clients monthly collections, guarantee all receivable in timely manner disputing contractual policies with Insurance companies
• Develop and implement efficient workflows to ensure optimal agent performance and adherence to organizational goals
• Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for skill development
• Monitor and analyze client satisfaction metrics, implementing improvement initiatives as needed
• Successfully managed a diverse portfolio of over 60 clients, overseeing their financial needs, objectives

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• Insurance Verification: Proficient in verifying dental insurance coverage, including understanding policy details and benefits.
• Claim Processing: Experienced in processing and managing insurance claims, including handling denials and appeals.
• Customer Service: Strong interpersonal skills for effective communication with insurance companies, patients, and dental office staff.
• Data Management: Accurate data entry and record-keeping skills for managing patient and insurance information.
• Compliance: Knowledgeable in HIPAA regulations to ensure patient confidentiality and data security.
• Problem Solving: Skilled in addressing and resolving coverage discrepancies and claim issues.
• Follow-Up: Effective at tracking and following up on claims to ensure timely payment and resolution.
• Aging Report Management: Expertise in tracking, analyzing, and managing aging accounts receivable reports to optimize collections.
• Data Analysis: Proficient in analyzing financial data to identify trends, discrepancies, and areas for improvement.
• Collections: Experienced in developing and implementing strategies for effective collections and reducing overdue accounts.
• Software Proficiency: Skilled in using dental practice management software and accounting systems (e.g., Dentrix, Eaglesoft, QuickBooks).
• Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.

• Supported daily administrative operations by handling phone calls, emails, and coordinating appointments
• Assisted in managing office supplies inventory, ensuring adequate stock levels and placing orders as needed
• Coordinate with project managers to understand material requirements and ensure timely delivery of supplies to construction sites
• Source and negotiate pricing with suppliers, ensuring cost-effectiveness and adherence to project budgets
• Oversee the tracking and storage of construction materials, maintaining accurate inventory records
• Collaborate with logistics teams to optimize transportation and delivery schedules, minimizing project delays
• Handle documentation for supply orders, including purchase orders, delivery notes, and invoices

• Provide comprehensive administrative support to the Treasury Department.
• Assist in the preparation of financial reports, budget documentation, and other treasury-related documents
• Handle confidential information with discretion, ensuring compliance with financial regulations and privacy policies
• Provide exceptional administrative support to the Treasury Department with a focus on delivering high-quality customer services
• Serve as the primary point of contact for customer inquiries related to treasury services.
• Conduct customer satisfaction surveys, gather feedback, and implement improvements to enhance the overall customer experience.

• Manage nationwide logistics operations with a focus on coordinating the movement of goods and materials across multiple locations
• Oversee patrimonial security measures for facilities and assets, implementing protocols to ensure the safety of personnel and property
• Act as the primary point of contact for the opening of occurrences related to theft, robbery, and security breaches
• Coordinate with law enforcement agencies to ensure prompt response and investigations into reported incidents
• Conduct internal investigations to identify and analyze the root causes of security incidents.