Caira Conner
Chicago,IL
Summary
Dependable retail sales professional with 7 years of experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
14
14
years of professional experience
Work History
HR Consultant
Training Resources for the Environmental Community (TREC)
Chicago, IL
08.2022 - Current
- Complete health assessments for assigned clients and manage service delivery.
- Complete HR related service requests from TREC clients.
- Create and deliver webinars on HR topics for the resource library.
- Create monthly DEI curriculum for the TREC newsletter.
- Facilitate quarterly BIPOC convening for TREC clients.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
Retail Custom Print Web Order Associate
Paper Source
Chicago, IL
03.2014 - 05.2016
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Created and implemented new systems to efficiently process orders during busy seasons and for general process improvements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Partnered with the Customer Service Team to develop solutions to printing, shipping, and miscellaneous customer concerns.
- Developed a reporting system to log third-party vendor errors that reimbursed Paper Source over $3,000.
- Developed and implemented strategies to increase efficiency in order processing.
- Communicated with customers to address order inquiries, changes and cancellations.
- Created a system with third-party vendors to make communication more efficient.
Retail Store Supervisor/Buyer Manager, Sales
Crossroads Trading Company
Chicago, IL
01.2012 - 03.2014
- Oversaw 20+ employees and store functions on daily basis.
- Created, implemented, and managed a new 3-month buyer training program for new buyers to bring on 4 new seasoned buyers that then helped train more buyers.
- Processed customer returns, answered questions about the selling process, managed exchanges and credits.
- Completed shift start/end duties and generated manager and cashier reports.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Managed the consignment program and trained new employees on the system.
- Lead store department audit process.
Retail Commission Sales Associate
Macy's
Chicago, IL
09.2009 - 09.2012
- Completed shift start/end duties and generated commission and cashier reports.
- Made sales to meet and exceed daily commission goals.
- Participated in the department audit process.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Fashion Design
The School of The Art Institute of Chicago
Chicago, IL05.2016
Skills
- Cash Register Operation and Money Handling
- Verbal and Written Communication
- Product Merchandising
- Sales Promotion and Sales Coaching
- Customer Service
- Order Processing and Tracking
- Regulatory Compliance
- Retail Store Operations
Timeline
HR Consultant
Training Resources for the Environmental Community (TREC)
08.2022 - Current
Retail Custom Print Web Order Associate
Paper Source
03.2014 - 05.2016
Retail Store Supervisor/Buyer Manager, Sales
Crossroads Trading Company
01.2012 - 03.2014
Retail Commission Sales Associate
Macy's
09.2009 - 09.2012
Bachelor of Arts - Fashion Design
The School of The Art Institute of Chicago