Caira Conner
Chicago,IL
Summary
Dependable retail sales professional with 7 years of experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
14
14
years of professional experience
Work History
HR Consultant
Training Resources for the Environmental Community (TREC)
08.2022 - Current
- Complete health assessments for assigned clients and manage service delivery.
- Complete HR related service requests from TREC clients.
- Create and deliver webinars on HR topics for the resource library.
- Create monthly DEI curriculum for the TREC newsletter.
- Facilitate quarterly BIPOC convening for TREC clients.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
Retail Custom Print Web Order Associate
Paper Source
03.2014 - 05.2016
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Created and implemented new systems to efficiently process orders during busy seasons and for general process improvements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Partnered with the Customer Service Team to develop solutions to printing, shipping, and miscellaneous customer concerns.
- Developed a reporting system to log third-party vendor errors that reimbursed Paper Source over $3,000.
- Developed and implemented strategies to increase efficiency in order processing.
- Communicated with customers to address order inquiries, changes and cancellations.
- Created a system with third-party vendors to make communication more efficient.
Retail Store Supervisor/Buyer Manager, Sales
Crossroads Trading Company
01.2012 - 03.2014
- Oversaw 20+ employees and store functions on daily basis.
- Created, implemented, and managed a new 3-month buyer training program for new buyers to bring on 4 new seasoned buyers that then helped train more buyers.
- Processed customer returns, answered questions about the selling process, managed exchanges and credits.
- Completed shift start/end duties and generated manager and cashier reports.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Managed the consignment program and trained new employees on the system.
- Lead store department audit process.
Retail Commission Sales Associate
Macy's
09.2009 - 09.2012
- Completed shift start/end duties and generated commission and cashier reports.
- Made sales to meet and exceed daily commission goals.
- Participated in the department audit process.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Fashion Design
The School of The Art Institute of Chicago
Chicago, IL05.2016
Skills
- Cash Register Operation and Money Handling
- Verbal and Written Communication
- Product Merchandising
- Sales Promotion and Sales Coaching
- Customer Service
- Order Processing and Tracking
- Regulatory Compliance
- Retail Store Operations
Timeline
HR Consultant
Training Resources for the Environmental Community (TREC)
08.2022 - Current
Retail Custom Print Web Order Associate
Paper Source
03.2014 - 05.2016
Retail Store Supervisor/Buyer Manager, Sales
Crossroads Trading Company
01.2012 - 03.2014
Retail Commission Sales Associate
Macy's
09.2009 - 09.2012
Bachelor of Arts - Fashion Design
The School of The Art Institute of Chicago
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