Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Douaa Abouzid

Edgewater

Summary

Detail oriented and compassionate healthcare professional with hands-on experience in both administrative and clinical support within urgent care settings. Skilled in patient intake, medical documentation, and assisting clinical staff. Strong background in customer service, conflict resolution, and organizational management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant/Medical Receptionist

AFC Urgent Care Short Hills
09.2023 - Current
  • Welcome and check in patients, managing both online reservations and walk-ins.
  • Update demographics, verify insurance, and maintain patient records.
  • Escort patients to exam rooms, triage patients, prepare them for evaluation with the provider.
  • Understand and acknowledge both clinical and administrative roles.
  • Complete Drug Screens, Phlebotomy, Physicals/Recertification

Medical Receptionist

AFC Urgent Care Lyndhurst/Northbergen
08.2022 - 08.2023
  • Managed patient check-ins and registrations with professionalism and accuracy.
  • Verified insurance coverage and updated patient demographics.
  • Maintained smooth patient flow within a busy urgent care setting.
  • Assisted in coordinating care between patients, providers, and clinical staff.

Front Desk - Service Assistant

Residence Life
04.2019 - 01.2020
  • Front desk service assistant for the residential dorms on campus.
  • Communicated with families or advocates to discuss resident needs and progress.
  • Mediated conflicts among residents and immediately notified supervisors of any escalated conflicts.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.

Education

Bachelor’s Degree - Psychology

Montclair State University
Montclair, NJ
05.2022

Skills

  • Excellent Communication Skills
  • Management skills
  • Self-Management
  • Customer assistance
  • Display arrangements
  • Data Analysis
  • HIPAA compliance
  • Clinical documentation
  • EMR / EHR

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Medical Assistant/Medical Receptionist

AFC Urgent Care Short Hills
09.2023 - Current

Medical Receptionist

AFC Urgent Care Lyndhurst/Northbergen
08.2022 - 08.2023

Front Desk - Service Assistant

Residence Life
04.2019 - 01.2020

Bachelor’s Degree - Psychology

Montclair State University

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