Cairo Jones

Managing large amounts of inbound calls in a timely manner. Strong phone and verbal communication skills along with active listening. Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information, research every issue and providing solutions. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level.

Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards. Scanned incoming products with radio-frequency scanners and entered products into inventory management system, allowing clear stock tracking and efficient customer order fulfillment. Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming. Used RF scanner to pick items from bins and complete orders. Examined packages and goods for damage and notified vendors of specific issues requiring replacement. Received incoming product deliveries and relocated to storage shelves, coolers or bins. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Demonstrated self-reliance by meeting and exceeding workflow needs. Earned reputation for good attendance and hard work.

Maintained office supplies inventory by checking stock and ordering new supplies as needed. Answered numerous of phone calls daily to schedule appointments and address patient inquiries. Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services with provider. Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories. Managed physician calendar, including scheduling patient appointments and procedures. Prepared and sent financial statements to support bookkeeping functions. Handled billing related activities focused on medical specialties.