Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Cairo Mitchell

Syracuse

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Delta Air Lines, Inc
Syracuse
05.2016 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed positive relationships with customers through friendly interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Childcare Teacher

Childcare Network
Jonesboro
01.2019 - 07.2020
  • Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
  • Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Coordinated with co-teachers and staff to plan and execute school events and field trips.
  • Managed classroom supplies inventory ensuring adequate materials are available at all times.
  • Supervised outdoor activities such as sports, playground games and field trips.
  • Taught children foundational skills in colors, shapes and letters.

Sales Consultant

Office Depot Inc
Fayetteville
12.2014 - 05.2016
  • Listened to customer needs to identify and recommend best products and services.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Priced out products for customers and drew up sales paperwork.

Cashier

Dunkin' Donuts
College Park
08.2013 - 11.2014
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

McHill High School
Atlanta, GA
05-2014

Skills

  • Customer service
  • Database management
  • Problem resolution
  • Sales support
  • Payment processing
  • Client engagement
  • Typing speed
  • Data entry
  • Problem solving
  • Communication skills
  • Product knowledge
  • Complaint resolution
  • Attention to detail

Affiliations

I Am a very bubbly person very friendly person i get along with others very well I consider myself the team player. I am always one you can count , very fast paced person i do not allow things to get me under pressure. Strong communication , problem solver type of person. Any company that i work for i prefer to learn the ins and out of the company so that no matter what is thrown at me im prepared. I have a passion for customer service for pleasing and serving and creating memorable service.

Certification

  • childcare development classes
  • CPR
  • servsafe

Languages

English
Professional

Timeline

Childcare Teacher

Childcare Network
01.2019 - 07.2020

Customer Service Representative

Delta Air Lines, Inc
05.2016 - Current

Sales Consultant

Office Depot Inc
12.2014 - 05.2016

Cashier

Dunkin' Donuts
08.2013 - 11.2014

High School Diploma -

McHill High School

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Cairo Mitchell