Cairo Udobi
Sugar Land
Summary
Customer service and operations professional prepared to excel in dynamic environment. Proven track record of enhancing customer experience and operational efficiency. Strong focus on collaboration and adaptability ensures reliable performance in changing conditions. Skilled in data analysis, process improvement, and effective communication.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Fort Bend Independent School District
11.2024 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
Technical Support Intern
Daktronics
06.2022 - 08.2022
- Participated in weekly team meetings to discuss ongoing projects, share progress updates, and brainstorm solutions for challenges faced.
- Boosted customer retention rates through empathetic listening skills and tailored solutions based on individual needs.
- Reduced call resolution times by effectively troubleshooting and resolving technical problems.
- Enhanced customer satisfaction by providing timely and accurate technical support for their issues.
- Improved team efficiency with thorough documentation of support requests and resolutions in the ticketing system.
Product Demonstrator
Club Demonstration Services at Costco
06.2022 - 08.2022
- Greeted customers warmly and pleasantly answered inquiries.
- Assisted customers in locating items, addressed questions and provided product samples.
- Worked with team to achieve sales goals for products.
- Established and maintained positive relationships with customers.
- Offered customers free samples of selected food products and coupons for discounts.
Information Technology and Social Media Intern
SUPERGirls SHINE Foundation
10.2021 - 05.2022
- Designed and implemented social media campaigns that increased the foundation's online engagement by 20%, attracting over 200 new followers.
- Analyzed social media metrics and provided insights that informed strategic decisions, contributing to the overall growth in community outreach by 40%.
- Engineered a membership portal using HTML, CSS, and JavaScript, spearheaded website enhancements and security updates, and executed digital marketing strategies to increase user engagement by 30%.
Research and Data Assistant
Beauty Community Gardens
10.2020 - 06.2021
- Completed data entry tasks with accuracy and efficiency.
- Recorded and analyzed data to produce reports of results.
- Created spreadsheets for more efficient recordkeeping.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Bachelor of Science - Computer Science
University of Houston
Houston, TX05-2024
Skills
- Adaptable
- Relationship building and management
- Student engagement
- Verbal and written communication
- Microsoft Excel
- Microsoft Word
- Attention to detail
- File management
- Technical troubleshooting
- Problem-solving
- Customer service
Timeline
Substitute Teacher
Fort Bend Independent School District
11.2024 - Current
Technical Support Intern
Daktronics
06.2022 - 08.2022
Product Demonstrator
Club Demonstration Services at Costco
06.2022 - 08.2022
Information Technology and Social Media Intern
SUPERGirls SHINE Foundation
10.2021 - 05.2022
Research and Data Assistant
Beauty Community Gardens
10.2020 - 06.2021
Bachelor of Science - Computer Science
University of Houston
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