Summary
Overview
Work History
Education
Skills
Clearance Level
Key Strengths And Professional Skills
Volunteer Work And Honors
Timeline
Generic

Caisha A. Wilkes

Windsor Mill,USA

Summary

Motivated leader and counselor in training with strong transferable skills in critical thinking, analytical processing, and customer service. An established leader with the ability to remain focus in challenging situations. Substantial experience in managing multiple projects with conflicting deadlines. Proficient in Microsoft office applications. Possess strong verbal and written communication skills. Ultimately, the goal is to acquire a position that will completely utilize my skills and extend an opportunity for continual professional growth.


Overview

2026
2026
years of professional experience

Work History

Counselor (student)

Guest Assessor Volunteer Experience

United States Department of Justice
01.2023 - Current
  • Conduct mental health assessments on employees being considered for covert placement and non-covert high-risk assignments
  • Monitor employees by providing ongoing assessments for the duration of the assignment
  • Support employees in areas of professional and personal well-being during assessment interviews
  • Assist operational counselors within the unit
  • Write up assessment results for documentation and history purposes
  • Experienced with therapeutic techniques and client-focused care. Utilizes active listening and empathy to create supportive environment. Knowledge of crisis intervention and individualized treatment planning, ensuring effective support for diverse client needs.
  • Professional student counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.

Volunteer

08.2022 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Management & Program Analyst/Control Officer

United States Department of Justice
01.2021 - Current
  • Assist and contribute to the successful development of the Bureau Control System (BUR) and the Sensitive Compartmented Intelligence Platform (SCIP)
  • Liaise with field offices and other government agencies/ Intelligence Community (IC) to ensure access requests are processed accurately and in a timely manner
  • Gather, analyze, and present trend and statistical analysis for internal and external leadership/decision-makers
  • Interpret policy and guidance for the Controlled Access and Special Access Program (CAP/SAP) upon request
  • Perform a plethora of administrative duties in the establishment of the CAP/SAP programs
  • Demonstrate logical and critical thinking skills to streamline the process of obtaining CAP/SAP materials efficiently and effectively
  • Create clear and concise Standard Operating Procedures (SOP) for transparency, continuity, and maintenance for each of the CAP/SAP
  • Train incoming staffers and contractors on proper program processes, including security measures, federal regulations, governance, and work priority
  • Provide input on the improvement of the Control Officer processes and programs to coworkers and upper management
  • Refine and manage the taxonomy for the external and internal team sites to support users' interface and interaction
  • Ensure that the assigned program/accesses are properly managed, adjudicated and administered

Supervisor for Personnel Security Investigations Unit (PSIU III & V)

United States Department of Justice
01.2019 - 01.2021
  • Ensure and coordinate the training of subordinates through senior specialists and formal training
  • Responsible for planning, organizing, directing, and coordinating work to be completed by staff of Personnel Security Specialists and Security Specialists who conduct background investigations
  • Set and adjusts priorities and deadlines for completion
  • Evaluates work performance of subordinates
  • Study continuing problems in quality and quantity of work and recommend necessary corrective actions
  • Identify training needs of subordinates
  • Provide direction and guidance to employees in resolving issues and other problems encountered during processing of cases
  • Explain proper interpretation of rules, guidelines and current and /or newly instituted procedures and policies, as needed
  • Review investigative cases for completion, complete the quality assurance checklist and transfer to Security and Suitability Adjudication Unit (SSAU) for adjudication
  • Utilize CATS (Case Activity Tracking System) system to manage PSS's caseload
  • Complete administrative duties such as performance plans, and WebTA (approve ordinary sick, annual compensatory leave, and vacation schedules)
  • Assume the responsibilities of a Program Manager during short-term absences

Control Officer/MAPA Management & Program Analyst for the Bureau Control Office (BCO)

United States Department of Justice
01.2019 - 03.2019
  • Assist and contribute to the successful development of the Bureau Control System (BUR) and the Sensitive Compartmented Intelligence Platform (SCIP)
  • Liaise with field offices and other government agencies to ensure access requests are processed accurately and in a timely manner
  • Gather, analyze, and present trend and statistical analysis for internal and external leadership/decision-makers
  • Interpret policy and guidance for the Controlled Access and Special Access Program (CAP/SAP) upon request
  • Perform a plethora of administrative duties in the establishment of the CAP/SAP programs
  • Demonstrate logical and critical thinking skills to streamline the process of obtaining CAP/SAP materials efficiently and effectively
  • Create clear and concise Standard Operating Procedures (SOP) for transparency, continuity, and maintenance for each of the CAP/SAP

Personnel Security Specialist/Access Control for the Cyber Division

United States Department of Justice
01.2016 - 01.2018
  • Conduct background checks
  • Evaluate and advise on current management/program practices; develop procedures for providing administrative/operational support systems; and track goals and objectives via the security team site for Cyber Security
  • Gather, identify, and analyze information to resolve issues and develop resolutions to provide efficiency of work
  • Oversaw the National Cyber Investigative Joint Task Force (NCIJTF) and Mission Ridge (HQ), security operations working with OGAs (Other Government Agency Employees), FVEY (Foreign National) partners, Contractors, and FBI employees
  • Guided employees on way to destroy, store, and handle classified information
  • Prepare reports on investigations on individuals
  • Assist in adjudication personal background investigations
  • Acted as lead PSS and ACSO when ACSO's were out of the office
  • Verify information provided on applications
  • Review criminal records i.e., criminal, traffic, and violations
  • Draft reports of derogatory information found
  • Conducts access control for the US Intelligence community, Federal Law Enforcement representatives of foreign facility and civilian personnel
  • Responsible for issuing access badges, controlling entrance to secured space, screening visitors, ensuring access doors are secured and checking for access security violations
  • Collects pertinent information and determines type of access to be granted
  • Gathers, reviews, and compiles security related data and information to ensure the proper security clearance is in place for individuals who have access to the space
  • Performed Limited Background Investigations (LBIs) to grant building maintenance workers, access to the facility
  • Performed background investigations on individuals for temporary access when there is a need to know of Secret level classified information for individuals who do not possess a clearance
  • Works closely with Chief of Security in the Cyber division field
  • Use security systems and database applications and or the shared drive/ team site to inprocess staff and visitors at assigned facility
  • Safeguard the confidentiality of sensitive documents: Personal Identifiable Information (PII) and top-secret (TS) information regarding our country's national security, and safety of our employees
  • Ensure employees, facilities, personnel, and equipment was safe and secured
  • Identify needs for change or and or problem areas that need immediate attention
  • Comprehensive knowledge in several security specific systems, databases, websites, and software, including Facility and Information Security Accreditation Tool, Facility Security System (FSS), Scattered Castles, Bureau Personnel Management System (BPMS), Data Integration and Visualization System (DIVS), Joint Personnel Adjudication System or their successors
  • Process Self-Incident Reports (SIRS) and self-reporting via Enterprise Process Automation System (EPAS)
  • Responsible for inspecting laptops and PEDs to ensure they meet security requirements for the facility
  • Inspections included disabling wireless and Bluetooth capabilities, no unauthorized software was installed, and external connections were disabled disk
  • Implemented tasks that correlate to the Intelligence Community Directive 705 (ICD) by completing task such as using Velocity Access Control Software to remotely code SACS badges for specified door groups, maintaining safes & locks, ensuring metal detectors are functioning at full capability and assisting with SCIF accreditations
  • Assisted ACSOs with changing and adding new combinations to the X9 combination locks within facilities
  • Conduct briefings and brief managers of new processes and recommendations
  • Registered as a certified Public Key Infrastructure NSS-PKI Trusted Agent (TA)

Education

M.S - Clinical and Mental Health Counseling

Walden University
Minneapolis, MN
03.2025

Ph.D. - Forensic Psychology

Walden University
Minneapolis, MN
01.2023

MPhil - Forensic Psychology

Walden University
Minneapolis, MN
01.2019

MS - Forensic Studies with a concentration in investigations

Stevenson University
Owings Mills, MD
01.2014

BS - Criminal Justice, with a minor in Psychology

Coppin State University
Baltimore, MD
01.2012

Skills

  • Leadership
  • Assessment/Planning
  • Customer Service
  • Data analyst
  • Goal oriented
  • Prioritizing and delegate tasks
  • Strong work ethic
  • Control Officer
  • Proficiency in Microsoft Office
  • Critical Research
  • Flexible and adaptable
  • Teaching skills
  • Punctual
  • Conflict Resolution
  • Responsible
  • Organizational skills
  • Critical Thinker
  • Analytical
  • Report & Document Preparation
  • Networking Skills
  • Records Management
  • Teamwork skills
  • Quick learner
  • Relief Supervisor

Clearance Level

Active: TS/SCI with Poly

Key Strengths And Professional Skills

  • Leadership
  • Assessment/Planning
  • Customer Service
  • Data analyst
  • Goal oriented
  • Prioritizing and delegate tasks
  • Strong work ethic
  • Control Officer
  • Proficiency in Microsoft Office
  • Critical Research
  • Flexible and adaptable
  • Teaching skills
  • Punctual
  • Conflict Resolution
  • Responsible
  • Organizational skills
  • Critical Thinker
  • Analytical
  • Report & Document Preparation
  • Networking Skills
  • Records Management
  • Teamwork skills
  • Quick learner
  • Relief Supervisor

Volunteer Work And Honors

  • Volunteer for Safeguard for the DOJ
  • Member of Pi Gamma Mu International Honor Society for Social Sciences (Coppin State University)
  • Member of Alpha Phi Sigma Honor Society for Criminal Justice (Nu Zeta Chapter) (Coppin State University)
  • Member of Psi Chi Honor Society for Psychology (Coppin State University)
  • Member of the National Society of Leadership and Success (Walden University)
  • Member of the Golden Key International Honor Society (Walden University)
  • Member of Psi Chi National Honor Society for Psychology (Walden University)
  • Graduate Magna Cum Laude (Coppin State University)

Timeline

Guest Assessor Volunteer Experience

United States Department of Justice
01.2023 - Current

Volunteer

08.2022 - Current

Management & Program Analyst/Control Officer

United States Department of Justice
01.2021 - Current

Supervisor for Personnel Security Investigations Unit (PSIU III & V)

United States Department of Justice
01.2019 - 01.2021

Control Officer/MAPA Management & Program Analyst for the Bureau Control Office (BCO)

United States Department of Justice
01.2019 - 03.2019

Personnel Security Specialist/Access Control for the Cyber Division

United States Department of Justice
01.2016 - 01.2018

M.S - Clinical and Mental Health Counseling

Walden University

Ph.D. - Forensic Psychology

Walden University

MPhil - Forensic Psychology

Walden University

MS - Forensic Studies with a concentration in investigations

Stevenson University

BS - Criminal Justice, with a minor in Psychology

Coppin State University

Counselor (student)

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Caisha A. Wilkes