Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cait Winger

San Marcos

Summary

Skilled in customer service, conflict resolution, and time management with a proven ability to thrive in fast-paced environments with unpredictable personalities. Demonstrated expertise in training new team members and maintaining equipment and workstation cleanliness. Seeking to leverage these skills and experiences in a new role as a teaching assistant/aid in order to foster the personal and social development of youth to support their growth into responsible, well-rounded adults.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
09.2018 - Current
  • Delivered exceptional customer service while maintaining a calm and positive attitude in a fast-paced environment.
  • Demonstrated strong multi-tasking skills by managing customer orders, maintaining cleanliness, and supporting team needs simultaneously.
  • Used effective de-escalation techniques to resolve customer concerns with empathy and patience, developing conflict resolution skills.
  • Trained new team members as a Barista Trainer, fostering teamwork and communication, both in groups and one-on-one scenarios.
  • Cultivated a positive team environment through encouragement, collaboration, and adaptability.

Server

Olive Garden
06.2020 - 07.2021
  • Utilized my communication and multitasking skills obtained from Starbucks to provide efficient and high quality table service in a busy dining experience.
  • Upsold menu options by establishing a rapport and offering personalized recommendations.
  • Maintained a sunny disposition while collaborating with team members to complete given tasks.

Education

Bachelor of Arts (B.A.) - Secondary Education in English

Austin Community College

Skills

  • Communication: Conveyed information to diverse personalities clearly and respectfully
  • Team Collaboration: Proven ability to work closely with colleagues in order to achieve common goals efficiently
  • Organization and Multitasking: Skilled at managing multiple responsibilities and time-sensitive tasks with attention to detail
  • Patience and Adaptability: Maintained composure and flexibility in demanding situations
  • Conflict Resolution: De-escalated tense situations between combatant individuals and mediated peer conflicts with empathy and respect
  • Emotional Intelligence: Strives toward recognizing and responding to the emotional needs of others, fostering a safe and stable environment
  • Time-Management: Balanced multiple priorities efficiently

Certification

  • Barista Trainer
  • CPR/AED and First Aid Certified


Timeline

Server

Olive Garden
06.2020 - 07.2021

Barista

Starbucks
09.2018 - Current

Bachelor of Arts (B.A.) - Secondary Education in English

Austin Community College

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