Caitanya E. Rivera
Brooklyn,NY
Summary
Professional and knowledgeable receptionist offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Receptionist
JLL
06.2022 - Current
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Assisted Clients on issuing temporary work badges, Registering guests, and creating event guest badges.
- Respond to clients request and needs in a timely manner on Via GUTS program to ensure the request is complete
- Manage and replenish inventory for campus reception sites
- Perform and complete quarterly walk through KPI(key performance indicator)
- Introduced "Doogler" audits to help keep up with our dogs on site and to ensure they have a clean and welcoming environment.
- Managed multiple tasks and met time-sensitive deadlines such as creating SOPs and Audits for our campus
Customer Service
Disney Store
01.2018 - 06.2022
- Answer phones, assist and hold orders for the customers, resolve issues with exchanges or returns, prepare merchandise for shipping.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Associate
Kettlebell Kitchen
07.2016 - 08.2018
- Assure labels are printed and placed in meal packages
- Assure the Nutrition, Dates and Descriptions of each meal were correct, checked invoices, made sure the meals are sent to the correct facilities
- Customer service: took orders over the phone, filed Invoices daily
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
- Assisted in setting up and breaking down kitchen stations.
- Trained new staff on food preparation and safety procedures.
Lead
Dawgs All Day LLC
09.2014 - 06.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed up to a large number dogs of varying breeds and sizes, providing attentive care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Confirmed breeds had their vaccines, scheduled appointments for 1st time visitors and established visitors
- confirmed checks and cash entries balanced at the end of day.
Education
Radiology Tech, General Studies, Liberal Arts
La Guardia College
2015
Human Services General Studies
2015
Skills
- Internet, Experience in utilizing Microsoft Word, PowerPoint and Microsoft Excel Basic in Quick books
- Google Docs, Sheets, and Slides
- Great communication and interpersonal skills
- Staff Training
- Scheduling
- Sorting and Labeling
- Clerical Support
Timeline
Receptionist
JLL
06.2022 - Current
Customer Service
Disney Store
01.2018 - 06.2022
Customer Service Associate
Kettlebell Kitchen
07.2016 - 08.2018
Lead
Dawgs All Day LLC
09.2014 - 06.2015
Radiology Tech, General Studies, Liberal Arts
La Guardia College
Human Services General Studies
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