Caiti Carvajal
Alpine,TX
Summary
Hard working employee with tremendous work ethic, extensive computer skills including Microsoft office and Quickbooks
- Adept individual with proficient problem solving skills
- Efficient billing professional with 10+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
- Driven customer service executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
19
19
years of professional experience
Work History
Medical Biller
Preventative Care Health Services
Alpine, TX
04.2023 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Adhered to established standards to safeguard patients' health information.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Verified insurance of patients to determine eligibility
Executive Administrator
Trails End Logistics, LLC/ Alpine Diesel Services
Alpine, TX
05.2021 - 03.2023
- Planned both internal and external events and staff trainings.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Coordinated and attended meetings as company's main contact to ensure sales and acquire new business contracts.
- Managed key executive office staff and prioritized workloads.
- Processed employee expense reports quickly to prevent delays in payouts.
- Represented company at conferences and seminars.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors through consistent follow-up and communication.
- Revised plans to meet changing goals and requirements.
- Anticipated and prepared required materials for meetings.
- Managed day-to-day development issues.
- Developed strategic plans and initiatives.
- Strategic Business Administrator with 8 years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
- Streamlined workflow.
- Observed all laws, regulations and other applicable obligations.
- Oversaw HR training, coaching, mentoring and staff retention.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Drove specification, scheduling, status and review processes
Bail Bond Agent
Freedom Bail Bonds El Paso
Brewster County
07.2021 - 12.2021
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Assessed defendants' background and to repay bail bonds.
- Processed payments from defendants to secure bonds.
- Attended court to confirm attendance of each defendant at scheduled times.
- Complied with all financial aid guidelines and regulations, including state and federal requirements.
- Accepted and processed account payments.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Office Administrator
Big Bend RV Supply And Service
Alpine, TX
05.2019 - 04.2021
- Delivered clerical support by handling range of routine and special requirements.
- Supported owner with proactive correspondence management, document coordination and customer relations.
- Worked with owner to complete complex projects on tight budgets within specific timelines.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Trained new employees on administrative procedures, company policies and performance standards.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports to keep accountant informed about office operations.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Interacted with customers by phone, email or in-person to provide information.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Administrative Secretary
Big Bend Concrete
Alpine, Tx
01.2018 - 08.2018
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Worked directly with clients and management to ensure optimal satisfaction on both ends
- Entered details such as payments, account information and call logs into computer system.
- Supported Chief Operating Officer with daily operational functions.
- Responded to customer requests via telephone and email.
- Produced ad hoc reports and documents for senior team members.
- Verified data integrity and accuracy.
- Analyzed departmental documents for appropriate distribution and filing.
- Copied, logged and scanned supporting documentation.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Developed unique events and special promotions to drive sales.
Bar Manager
La Trattoria
05.2005 - 10.2009
- Developed unique events and special promotions to drive sales.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Motivated and disciplined employees according to established requirements.
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Updated daily logs, computer tracking systems and other relevant documentation.
- Managed bar inventory, restocked supplies and placed orders.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Followed all safety requirements for alcohol service and kept lists of available ride services for inebriated customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Reported on weekly sales to management.
- Ensured compliance with relevant regulatory employment rules and standards.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Followed checklists for shift start and end to help with smooth transitions.
- Verified all deliveries against invoices and completed shortage and overage reports.
Director of after school program
Alpine Community Center
08.2005 - 05.2008
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Worked directly with management, parents and their children to achieve a safe and friendly environment for children to thrive and succeed.
- Entered details such as payments, account information and call logs into computer systems.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
- Analyzed departmental documents for appropriate distribution and filing.
- Copied, logged and scanned supporting documentation.
Education
Biology
Sul Ross State University
Alpine, TXCertified Medical Assistant -
Penn Foster College
Scottsdale, AZ03.2024
High School Diploma -
Alpine High School
Alpine, TX2005
Skills
- Conflict resolution
- Employee training and development
- Client relations
- Thrives in fast-paced environment
- Excellent judgment
- POS inventory system operation
- Management
- Legal compliance
- Data Entry
- Adaptability
- Prioritizing
- Integrity
- Critical thinking
Timeline
Medical Biller
Preventative Care Health Services
04.2023 - Current
Bail Bond Agent
Freedom Bail Bonds El Paso
07.2021 - 12.2021
Executive Administrator
Trails End Logistics, LLC/ Alpine Diesel Services
05.2021 - 03.2023
Office Administrator
Big Bend RV Supply And Service
05.2019 - 04.2021
Administrative Secretary
Big Bend Concrete
01.2018 - 08.2018
Director of after school program
Alpine Community Center
08.2005 - 05.2008
Bar Manager
La Trattoria
05.2005 - 10.2009
Biology
Sul Ross State University
Certified Medical Assistant -
Penn Foster College
High School Diploma -
Alpine High School
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