Summary
Overview
Work History
Education
Skills
References
Timeline
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Caitie Robertson

North Richland Hills,TX

Summary

Experienced assistant manager and trainer with over five years of experience in fast-paced retail and banking settings. Adept at leading teams, enhancing customer satisfaction, and improving store operations. Skilled in developing training programs, managing store logistics, and resolving customer issues promptly. Dedicated to fostering a positive work environment and driving company success through effective team management and customer service.

Overview

7
7
years of professional experience

Work History

First Assistant Manager

QuikTrip
Azle, TX
09.2022 - 10.2024
  • Comply with and support company policies and procedures, company's purpose and core values, guides, store operations, food service, and all QT programs.
  • Ensure fast, effective customer service and store operation by personally meeting and ensuring assigned store team members meet company standards for customer service, training, and supervision of assigned team members.
  • Employee Support: treating each Trainee and Store Team Member in a respectful and professional manner using effective practices, communication, and teamwork.
  • Operate the point-of-sale register and kitchen as needed by customer flow in a fast, efficient, courteous, and professional manner.
  • Ensure compliance with local, state, and federal laws pertaining to responsible retailing, anti-trust, anti-money laundering, ADA compliance, food safety, and EBT programs.
  • Ensure daily store operation programs are in compliance. Merchandising, Food Safety tasks, paying attention to product alignments, pricing, signage, ordering, fresh food management sheets, and daily store assignment tasks.
  • Thorough training, follow-up, and feedback ensure that each assigned store team member successfully completes their daily tasks and responsibilities.
  • Conduct 1A work plan weekly, communicate with team members, and follow up on kitchen operations.
  • Give timely and honest feedback to store team members verbally and through the performance evaluation process to ensure continual professional growth.
  • Train new part-time store team members in accordance with the company training guide.
  • Actively participate in Store Team Meetings and one-on-ones to improve individual performance and the operation of the store.
  • Training and Development on store logistics, working closely with Store Manager: Merchandising Reports, Inventory Reports, Cash Analysis, Store Employee Scheduling, Sales, and Stale Product Reports, Vendor Reports, etc.

Initial Trainer

QuikTrip
03.2023 - 07.2024

Night Assistant

QuikTrip
09.2022 - 03.2023

Customer Service Representative

Vast Bank
Tulsa, OK
04.2019 - 09.2022
  • Handled incoming calls from customers regarding their accounts or banking needs.
  • Completed paperwork associated with opening new accounts, including Customer Verification forms.
  • Responded promptly and effectively to emails from customers seeking advice or assistance.
  • Provided account information and answered customer inquiries in a timely manner.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Handled cash deposits and withdrawals accurately according to established procedures.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Trained and coached onboarding team members in procedures, compliance standards, and performance strategies.
  • Recommended changes or improvements in existing training processes as needed.
  • Obtained, and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.

Supervisor

Charlotte Russe
Tulsa, OK
12.2017 - 03.2019
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
  • Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
  • Utilized POS systems and inventory management software to streamline operations and improve accuracy.
  • Updated visual merchandising displays to attract customers and promote sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Union High School
Tulsa, OK
05-2016

Some College (No Degree) -

Tulsa Community College
Tulsa, OK

Skills

  • Customer service and satisfaction
  • Training development aptitude
  • Team motivation
  • Excellent time management skills
  • Positive and Friendly Attitude
  • Inventory Management
  • Conflict Resolution

References

References available upon request.

Timeline

Initial Trainer

QuikTrip
03.2023 - 07.2024

First Assistant Manager

QuikTrip
09.2022 - 10.2024

Night Assistant

QuikTrip
09.2022 - 03.2023

Customer Service Representative

Vast Bank
04.2019 - 09.2022

Supervisor

Charlotte Russe
12.2017 - 03.2019

High School Diploma -

Union High School

Some College (No Degree) -

Tulsa Community College

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Caitie Robertson