Summary
Overview
Work History
Education
Skills
Additional Information
References
Contact - Summary
Timeline
Generic

CAITLAN OBERHOFF

Boone,NC

Summary

Bagger

Overview

7
7
years of professional experience

Work History

Care Coordinator

North Eastern Home Care LLC
08.2023 - 06.2024
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
  • Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
  • Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
  • Improved care team communication with implementation of centralized information system.
  • Reduced hospital readmission rates by coordinating effective post-discharge care plans.

Key Holder

Shore
08.2022 - 02.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Laundry Operator

Holiday Inn
08.2022 - 12.2022
  • Met company standards with regards to merchandising, visual presentation, and housekeeping
  • Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies
  • Assisted with the implementation of new store policies and procedures
  • Monitored inventory levels and sales to make timely and appropriate requests to maximize store fulfillment
  • Offered product suggestions that complemented customer selections
  • Developed and implemented security protocols to protect store assets
  • Supported store manager in achievement of store goals and KPIs
  • Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
  • Executed opening, closing and register functions to meet business requirements
  • Created and maintained detailed reports on store performance and inventory levels
  • Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks
  • Partnered with store manager to develop and train internal talent
  • Led by example on sales floor, achieving individual sales goals
  • Delivered exceptional customer service by responding to customer inquiries in a timely manner
  • Examined products purchased for resale and received for storage to assess condition of each product and item
  • Established and implemented policies, goals, objectives, and procedures for department
  • Assigned employees to specific duties.

Key Holder

Sunglasses Hut
01.2020 - 03.2020
  • Reported maintenance needs and service issues to reduce downtime
  • Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies
  • Met company standards with regards to merchandising, visual presentation, and housekeeping
  • Assisted with the implementation of new store policies and procedures
  • Monitored inventory levels and sales to make timely and appropriate requests to maximize store fulfillment
  • Developed and implemented security protocols to protect store assets
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
  • Led by example on sales floor, achieving individual sales goals
  • Delivered exceptional customer service by responding to customer inquiries in a timely manner
  • Supported store manager in achievement of store goals and KPIs
  • Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks
  • Offered product suggestions that complemented customer selections
  • Partnered with store manager to develop and train internal talent
  • Executed opening, closing and register functions to meet business requirements
  • Created and maintained detailed reports on store performance and inventory levels
  • Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development
  • Enforced safety, health, and security rules.

Sales Floor Associate

T.J. Maxx
06.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.

Bagger

Publix Super
03.2017 - 04.2018
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Assisted with backroom duties by unloading deliveries and stocking shelves.

Education

High School Diploma -

Watauga High School
Boone, NC

Associate of Arts -

Caldwell Community College And Technical Institute
Boone, NC
05.2025

Skills

  • Communications
  • Dependable
  • Detail oriented
  • Guest Communication
  • Safety Protocols
  • Goals and Performance
  • Product Knowledge
  • Stocking and Replenishing
  • Cash Register Operations
  • Time Management
  • Special Assignments
  • Team Contribution
  • Bagging and Packaging
  • Price Verifications
  • Item Replenishment
  • Market Trend Analysis
  • Store Layouts
  • Customer Inquiries
  • Display Arrangements
  • Cleaning and Organization
  • Membership Programs
  • Hospitality and Accommodation
  • Reading Comprehension
  • Workplace Safety
  • Workspace Organization
  • Team Meetings
  • Order Fulfillment
  • Effective Multitasking
  • Product Merchandising
  • Conflict Resolution
  • Restocking Assistance
  • Patient Education
  • Case Management
  • Organizational Skills

Additional Information

Additional Information

References

References available upon request

Contact - Summary

Detail-oriented sales associate/key holder with a proven track record of increasing sales and promoting customer loyalty and retention. Maintain comprehensive knowledge of products and services to make recommendations.

Timeline

Care Coordinator

North Eastern Home Care LLC
08.2023 - 06.2024

Key Holder

Shore
08.2022 - 02.2023

Laundry Operator

Holiday Inn
08.2022 - 12.2022

Key Holder

Sunglasses Hut
01.2020 - 03.2020

Sales Floor Associate

T.J. Maxx
06.2018 - 05.2019

Bagger

Publix Super
03.2017 - 04.2018

High School Diploma -

Watauga High School

Associate of Arts -

Caldwell Community College And Technical Institute

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CAITLAN OBERHOFF