Summary
Overview
Work History
Education
Skills
Timeline
Generic
Caitlan O’Shea

Caitlan O’Shea

Edmonds,WA

Summary

Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Grocery Manager

Safeway
02.2020 - 10.2023
  • Maximized sales by ordering and replenishing products and ensuring availability.
  • Oversaw daily operations including staffing and customer issues while meeting tight deadlines.
  • Collaborated with other department managers to support smooth operations and customer satisfaction.
  • Utilized inventory management systems to conduct daily audits and reconciled discrepancies in stock counts.
  • Managed vendor relationships and suppliers to maintain accurate stock levels and timely service.
  • Led staff training on safety and store policies, improving onboarding efficiency and team performance.
  • Served as Acting Assistant Store Director in manager’s absence.

Grocery Clerk

Safeway
05.2018 - 02.2020
  • Reduced department shrink by proper product rotation and handling.
  • Collaborated with vendors to build weekly displays.
  • Knowledgeable in various departments and reliable in consistent support.

General Merchandise Manager

Safeway
08.2017 - 05.2018
  • Reduced department shrink by proper product rotation and handling.
  • Tend to customer care by providing additional service at cash registers.
  • Followed proper theft control procedures and protocol for the “Critical Inventory Program” (CIP).
  • Oversaw invoices to reduce operational loss.
  • Utilized available reports to reduce excess product in backroom.
  • Experienced in inventory procedures.

Senior Teller

Citizens Bank
10.2016 - 08.2017
  • Processed high volume transactions accurately.
  • Delivered exceptional customer service by resolving account issues and answering financial inquiries promptly.
  • Assisted with End-of-Day balancing, ATM reconciliation and cash shipments.
  • Monitored and maintained branch security procedures including audits, vault access and key controls.
  • Implemented process improvements that reduced wait times and increased client satisfaction scores. Such as, directing and helping customers use the ATM for minor transactions.
  • Ensured regulatory compliance by performing internal audits and training tellers on updated policies.

Education

Diploma -

Sanford H. Calhoun High School
Merrick, NY
06-2010

Skills

  • Coordination of inventory
  • Customer service and assistance
  • Verbal and written communication
  • Customer service management
  • Training and mentoring
  • Task delegation
  • Merchandising strategies
  • Employee management

Timeline

Grocery Manager

Safeway
02.2020 - 10.2023

Grocery Clerk

Safeway
05.2018 - 02.2020

General Merchandise Manager

Safeway
08.2017 - 05.2018

Senior Teller

Citizens Bank
10.2016 - 08.2017

Diploma -

Sanford H. Calhoun High School

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