Caitlin Bumpus
Clarksville,TN
Summary
Enterprising Senior Executive Administrator with 18 years of experience. Expert in strategic planning and providing comprehensive support to company leaders. Dedicated to excellent customer service, client satisfaction, and team communication. Skilled at offering high-level administrative support to senior-level staff, specifically C-Suite Executives. Expert in travel management, expense tracking, and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Demonstrates skills in managing complex functions that require stellar multi-tasking abilities. Driven and resourceful professional that successfully manages high-volume workloads in rapidly changing environments with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strengths include advanced computer skills and very strong research ability.
Has goals to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Searching for a career in which the opportunity for growth, advancement, and long-term relationships are both offered and encouraged.
Overview
18
18
years of professional experience
Work History
Senior Executive / Personal Assistant
HNWI
11.2022 - Current
- Arranged domestic and international travel plans and itineraries.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Senior Operations Manager
Prolific Properties, LLC
12.2018 - 11.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Increased profit by streamlining operations.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Decreased operating costs 6.5% by implementing cost control procedures.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared specifications, solicited bids, and approved subcontracts for building services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Trained and motivated leasing staff during bi-monthly trainings.
- Developed and executed plan to achieve and maintain 85% or better rate of occupancy.
- Developed, reviewed, and submitted property operating and capital budgets.
- Handled disciplinary actions, performance appraisals, and terminations of company staff.
- Followed up on delinquent tenants and coordinated collection procedures.
Executive Assistant to C-Suite Executives
Integrity Support
07.2021 - 02.2022
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Directed administrative functions for Board of Directors, principals, consultants, and key managers.
- Managed executives' complex and frequently changing travel arrangements and coordinated planning of trips.
- Maintained confidential, administrative support to the executive team and members of Board of Directors.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created and updated presentations to support executives and boost team productivity.
- Navigated federal, state, and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Led and directed work of six HR team members and handled hiring, training and termination.
- Used ADP to onboard, oversee/manage, and remove employees as the head of HR.
- Facilitated all employee payroll, 401k, bonuses, raises, etc.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Used advanced software to prepare documents, reports, and presentations.
- Organized and coordinated conferences and monthly meetings.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Senior Executive Assistant
LG Capital
08.2017 - 07.2021
- Coordinated events, prepared agendas, and managed schedules for CEO and executive leaders.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff of 150 during meetings and company events.
- Volunteered and worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas, and travel arrangements for meeting and event planning for Board of Directors, President, and Vice President.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity by 12%.
- Wrote reports, executive summaries, and newsletters.
- Executed daily and monthly banking and bookkeeping tasks.
- Organized logistics and materials for each meeting, arranged spaces, and took detailed notes for later dissemination to key principals.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Senior Executive Assistant/Business Operations Manager
JMK Property Investment
03.2013 - 08.2017
- Implemented process improvement to shape organizational culture and to optimize procedures for higher efficiency.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Developed and maintained operational guidelines for staff.
- Generated operational reports for management on monthly schedule.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Evaluated suppliers to maintain cost controls and improve operations.
- Directed initiatives to improve work environment, company culture, and overall business strategy.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Booked travel by coordinating and reserving transportation and lodging, both domestic and international.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
Bachelor of Science - Computer Science And Programming
Trevecca Nazarene University
Online12.2024
Associate Of Business Administration - Business Leadership
Trevecca Nazarene University
Nashville, TN10.2023
Skills
- Executive Leadership
- Executive Schedule Management
- Travel Arrangement Coordination
- Business Development
- Excellent Active Listening Skills
- Event Coordination
- Project Management
- Personnel Recruitment
- Benefits Administration
- Accounts Payable and Accounts Receivable
- Complex Problem-Solving
- Executive Management Support
Accomplishments
- Awarded a bonus in recognition of managing the addition of more than 50 staff members from another company office location.
- Reduced annual employee training costs by more than 15% by implementing new company division policies.
- Supervised team of 30 staff members.
- Documented and resolved efficiency issues which led to streamlined processes and additional revenue.
Timeline
Senior Executive / Personal Assistant
HNWI
11.2022 - Current
Executive Assistant to C-Suite Executives
Integrity Support
07.2021 - 02.2022
Senior Operations Manager
Prolific Properties, LLC
12.2018 - 11.2022
Senior Executive Assistant
LG Capital
08.2017 - 07.2021
Senior Executive Assistant/Business Operations Manager
JMK Property Investment
03.2013 - 08.2017
Bachelor of Science - Computer Science And Programming
Trevecca Nazarene University
Associate Of Business Administration - Business Leadership
Trevecca Nazarene University
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