Caitlin Abbass

Delivers comprehensive patient-centered care while maintaining thorough and detailed documentation. Possesses the flexibility to take on several patient and Charge assignments in single shift. Trained to care for specialty patient populations.

Adapted quickly to diverse patient populations and multiple unit preferences/protocols. Became Charge all on Medical-Surgical units throughout hospital. Assisted in the orientation of new nurses and travel nurses.

Assessing, implementing, and evaluating individualized patient care and interventions. Administering medications, IV infusions, blood transfusions, wound care, performing EKGs, collecting samples, placing IVs, assisting in bedside procedures, and facilitating communication between different departments, teams, and families.

Collecting blood samples in Emergency Department on diverse patient population. Ability to deliver excellent patient care at all four outpatient office locations. Trained phlebotomy students and oriented new hires to the facility. Entrusted with the opening and closing of all four outpatient offices. Member of the specialized Covid Clinic staff; properly packaging and shipping hundreds of specimens daily.

Facilitated communication between retail store and product manufacturers. Trained and educated employees on store credit cards and sales. Assisted in the reimbursement of defective and/or returned special order products. Investigated chargeback claims to local store. Developed incentive program for employees and their credit card sales. Assisted in other administrative roles such as inventory, price changes/audits, and running the cash office.

Managed Front End department employees; ensuring adequate staffing, timely breaks, and educating new hires. Entrusted to build, count, and break down tills. Assisting cash office personal with deposits and exchanges. Supervising Customer Service and Returns desks. Facilitating communication between customers and departments. Mitigating difficult situations during the purchase and return processes.