Caitlin Abols

• Enhanced team efficiency and sample turnaround time by streamlining techniques and optimizing workflows processes.
• Reduced errors in data analysis through meticulous attention to detail
• Supported company goals by researching, designing, performing, and delegating validations of new drugs of interest.
• Pioneered merging environmental sustainability with lab processes, leading to lower supply costs, less waste, and increased productivity.

This job was a transitional position at Champlain Toxicology's parent company, Champlain Spine. It had the dual-purpose of providing much needed maternity coverage while allowing Champlain Toxicology to build up the clientele to necessitate another full-time employee.

• Improved patient satisfaction by educating and assisting them about various Worker's Comp and private insurance procedures, as well as providing timely updates about the process.
• Created documents for different areas of the company to facilitate a better understanding of new NYS policies, leading to fewer lapses in patient care.
• Trained my associate that took over my responsibilities, compiled and transferred a reference binder that served to ease the transition without losing any of the knowledge gained.

• Trained new employees, completed store opening and closing procedures, and ensured smooth operations by directing employees and leveraging strengths.
• Collaborated with management to develop strategies for boosting overall store performance, including designing promotional signs and arranging product bundles.
• Provided ongoing support and mentorship to employees, offering guidance on problem-solving techniques and conflict management.

• Opened and closed the kitchen, trained new cooks, provided superior food, upheld strict safety goals, and worked as a team to provide an excellent experience to all visitors.
• Recruited desirable employees that worked well in the team dynamic and upheld the high standard of the company.

• Provided excellent customer service and exemplified a strong work ethic, progressing from associate, to keyholder, to assistant manager in less than 12 months.
• Closed and opened the store, balanced cash registers, trained new employees, communicated with the team to meet goals, and followed all safety regulations.
• Developed strong working relationships with coworkers, fostering a positive work environment while enhancing product knowledge and customer service skills.