Caitlin Acosta

- Resolved customer issues quickly and notified supervisor immediately when problems escalated.

- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

- Answered multi-line phone system and transferred callers to appropriate department or staff member.

- Collected deposits, fees, and payments.

- Completed data entry and filing to keep records updated.

- Sorted and delivered mail and packages upon arrival to correct staff members.

- Created professional business correspondence, spreadsheets, and presentations.

- Stayed updated with latest marketing concepts and techniques.

- Proofread marketing collateral ahead of printing to eliminate errors.

- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

- Monitored office supplies by checking inventory and placing orders.

- Entered customer data into system and updated information.

- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.