Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Adams

Capron,IL

Summary

Experienced customer service professional bringing 2 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about supply chain operations and operations in sales.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator

Paradigm Transportation Management Group
06.2022 - Current
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Conducted thorough market research to identify optimal suppliers based on price, quality, and reliability factors.
  • Negotiated contracts to secure favorable rates and terms.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Tracked orders and notified customers of status or potential delays.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Reaching out to customers daily to help maintain supply chain in regards to shipping and freight.

Warehouse Associate II

Thermo Fisher Scientific
11.2019 - 03.2022
  • Operated equipment while observing standard safety procedures.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Performed general housekeeping and cleaning tasks.
  • Maintained clean, orderly work environment free of hazards.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Pull and pack hazmat and non hazmat orders in compliance with 49CFR and IATA regulations.
  • Creating hazmat paperwork for customer orders.

Dispatcher

Pace Transportation
11.2015 - 11.2019
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Scheduled deliveries and pickups according to customer needs.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

High School Diploma -

North Boone High School
Poplar Grove, IL
05.2012

Skills

  • Contract Negotiation
  • Warehousing Processes
  • Driver Scheduling
  • Shipment Tracking
  • Customer Service
  • Problem-Solving
  • Shipment Coordination
  • Coach/Mentor
  • Punctual and Dependable
  • Decision-Making

Timeline

Logistics Coordinator

Paradigm Transportation Management Group
06.2022 - Current

Warehouse Associate II

Thermo Fisher Scientific
11.2019 - 03.2022

Dispatcher

Pace Transportation
11.2015 - 11.2019

High School Diploma -

North Boone High School

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Caitlin Adams