Caitlin Alam
Sunrise,FL
Summary
Resourceful and experienced worker offering expertise in sales operations, administration, healthcare placements, and customer service. Skilled in contract execution, candidate screening, credentialing processes, and database management. Bringing strong communication skills, critical thinking, and proficiency in MS Office to drive success in dynamic environments.
Overview
12
12
years of professional experience
Work History
Sales Administrative Support Specialist
All Star Healthcare Solutions
01.2022 - Current
- Assisted the sales team and management with various sales and operational-related responsibilities.
- Developed addendum documents for both providers and clients
- Executed contracts with hospitals and facilities.
- Managed the collection of provider work records and receipts for reimbursement.
- Maintain master calender of scheduled assignments and enter provider days booked into the database.
- Initiated the All Star credentialing process by effectively gathering and organizing credentialing packets.
- Played a role in provider payroll administration
- Utilized Microsoft Excel to develop bi-monthly work record spreadsheets.
Healthcare Recruiter
All Star Healthcare Solutions
07.2021 - 01.2022
- Placed Anesthesiologists and CRNAs into locum positions as a Sales consultant for the Anesthesia department.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Meet monthly/quarterly quotas assigned by Management.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
Server
Shortys BBQ- Restaurant
01.2013 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided training to staff members.
- Ensuring effective resolution of customer concerns in a respectful manner.
Education
Florida International University
Miami, FLAssociate of Arts -
Broward College
Davie, FL05.2021
Skills
- Strong communication and interpersonal skills
- Able to work independently in a fast paced and dynamic environment
- Able to think critically, identify gaps and develop a plan to address issues
- Computer skills in Outlook, MS Office, Excel, Teams, Zoom, and the ability to easily learn new applications
- Self-motivated to complete assigned tasks and projects on time
- Strong customer service skills
- Clear and effective oral and written communication
- Strong emotional intelligence to work with a variety of personalities and teams
Timeline
Sales Administrative Support Specialist
All Star Healthcare Solutions
01.2022 - Current
Healthcare Recruiter
All Star Healthcare Solutions
07.2021 - 01.2022
Server
Shortys BBQ- Restaurant
01.2013 - 07.2021
Florida International University
Associate of Arts -
Broward College
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