Caitlin Alarcon

Position Objectives:

• Deliver consultation and resources for 20-40 recruiting projects weekly as a Predictive Index (PI) Specialist
• Rrepresented the Talent Optimization Division in weekly meetings with the Recruiting team.
• Introduce client stakeholders to Predictive Index and its application within the recruiting process, collaborating to create benchmarks for positions being recruited.
• Analyze candidates' behavioral and cognitive alignment with established benchmarks, providing insights on misalignments and customized interview guides for clients.
• Communicate effectively with internal and external partners, submitting custom interview questions, PI resources, and scripted emails weekly.
• Conduct 5-10 virtual or onsite Predictive Index training, implementation, and onboarding sessions for various partners across different company sizes, locations, and industries.
• Facilitate communication and scheduling for training, ensuring engagement and addressing live concerns and objections while applying concepts to real-world scenarios.
• Support external partners with diverse needs, including technical inquiries related to the PI software platform, invoices, compliance and regulatory information, and ongoing software integration.
• Commit to the growth and development of the Talent Optimization Division and Titus Talent Strategies by creating and enhancing implementation processes, training programs, and onboarding practices.
• Provide sales leads to the Talent Optimization Division when applicable.
• Participate in a minimum of three internal meetings weekly, including a team meeting, one-on-one with the manager, and a company-wide meeting.

• Led branch operations by monitoring performance against KPIs, optimizing processes, and implementing cost-saving measures to enhance efficiency and profitability.
• Cultivated a customer-centric environment, improving satisfaction through quality service, prompt issue resolution, and strategic marketing efforts that drove revenue growth.
• Developed and executed effective sales strategies, consistently surpassing targets while fostering cross-selling initiatives and leveraging market trends for new opportunities.
• Recruited and mentored top talent, strengthening team culture and reducing turnover by promoting professional development and a supportive workplace.
• Managed branch financials, ensuring accurate budgeting and resource allocation while maintaining compliance with industry regulations.
• Participated in ongoing training sessions to stay current on industry trends and best practices for handling rental claims efficiently.
• Managed multiple claims, both internal and customer related, simultaneously while maintaining organization and attention to detail.
• Improved internal communication by regularly updating team members on the progress of various claims.
• Contacted insurance carriers to discuss policies and individual customer benefits.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Assured timely verification of insurance benefits prior to rental.

• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns, and promotions.
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
• Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Trained new hires on catalog management systems and best practices, establishing a knowledgeable workforce capable of maintaining excellent standards.
• Improved catalog organization by implementing a new categorization system, streamlining product searches.
• Improved inventory control in retail environments, conducting regular checks to prevent loss.
• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.