Caitlin Alis Edwards
Albertville,US
Summary
Focused worker with knowledge of advocacy, behavior management, and case management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for multitasking by my peers, I can be relied upon to help your team achieve its goals. I am passionate about creating and learning how to implement effective social services programs. Proven track record of developing and leading innovative initiatives to improve lives of underserved populations. Committed to creating positive outcomes through compassionate meaningful services.
Overview
4
4
years of professional experience
Work History
Support Coordinator
North Alabama MR/DD Authority
11.2023 - Current
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Monitored program performance and outcomes for successful delivery of services to children, pre-teens, teenagers, and adults.
COLLECTIONS REPRESENTATIVE
Medical Data Systems
03.2023 - 11.2023
- Demonstrated ability to effectively manage a high volume of customer accounts and maintain accurate records
- Developed strong communication skills, both verbal and written, to interact with customers in a professional manner
- Successfully negotiated payment plans with customers in order to reduce overdue balances
- Located and monitored overdue accounts, using computers, and variety of automated systems
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations
PATIENT BILLING REPRESENTATIVE
Marshall Medical Centers
07.2021 - 03.2023
- Provided customer service support to patients over the phone in a professional manner
- Assisted in training new personnel on proper billing protocols
- Adhered to established policies and procedures for handling confidential patient data
- Kept accurate documentation of all communications with patients, physicians, and insurers related to account status
- Verified accuracy of patient information, including demographic data and insurance coverage details
- Entered all relevant patient information into the practice management software system accurately and efficiently
- Contacted and worked with patients to resolve insurance-related billing issues
- Posted payments to in electronic medical records system upon receipt of payment for claims
- Followed up on accounts until zero balance or turned over for collection
- Protected confidentiality of sensitive information to comply with HIPAA guidelines
ADMINISTRATIVE ASSISTANT
Albertville Nursing Home
11.2020 - 05.2021
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments and maintaining records for residents
- Made copies of correspondence and other printed material
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Screened incoming telephone calls, routing to appropriate personnel
- Greeted visitors and provided general information about the company
Education
BACHELOR OF SCIENCE (B.S.) - SOCIOLOGY
Jacksonville State University
Jacksonville, AL04-2023
ASSOCIATE IN SCIENCE (A.S.) - PSYCHOLOGY
Gadsden State Community College
Gadsden, AL05.2021
Skills
- Documentation and Recordkeeping
- Attention to Detail
- Organization and Multitasking
- Case Documentation
- Case Management
- Problem-Solving
- Relationship Building
- Positive Attitude
- Client Advocacy
- Care Coordination
- Emotional awareness
- Home Visits and Inspections
- Needs Assessment
Awards
Cum laude
Timeline
Support Coordinator
North Alabama MR/DD Authority
11.2023 - Current
COLLECTIONS REPRESENTATIVE
Medical Data Systems
03.2023 - 11.2023
PATIENT BILLING REPRESENTATIVE
Marshall Medical Centers
07.2021 - 03.2023
ADMINISTRATIVE ASSISTANT
Albertville Nursing Home
11.2020 - 05.2021
ASSOCIATE IN SCIENCE (A.S.) - PSYCHOLOGY
Gadsden State Community College
BACHELOR OF SCIENCE (B.S.) - SOCIOLOGY
Jacksonville State University
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