Caitlin Allande
Carteret,NJ
Summary
Experienced in overseeing flight operations, diligent and skilled Flight Operations Agent prioritizing passenger safety and aircraft efficiency. Strong background in managing aircraft operations, well-versed in maintaining accurate flight logs. Commitment to detail and adherence to industry regulations ensure smooth and successful flights.
Overview
10
10
years of professional experience
Work History
Flight Operations Agent
Spirit Airlines
Newark, NJ
10.2023 - Current
- Streamlined communication between various departments, fostering a collaborative environment for smooth flight operations.
- Supported flight crew members by providing accurate pre-flight briefings containing vital information such as NOTAMs and meteorological data.
- Accurate data entry of flight times, fuel loads, passenger, and bag count entered in OPS WEB and Excel
- Maintained accurate records of all flight operations activities, ensuring easy access to essential information for future reference and auditing purposes.
- Handled sensitive information with discretion while managing passport verification and immigration documentation tasks.
- Coordinated efficient gate changes, keeping relevant parties informed to minimize confusion among passengers and staff members alike.
- Reduced delays and cancellations by proactively identifying potential issues and implementing prompt solutions.
- Oversaw fueling, cargo management, and departure of aircraft at busy EWR facility with 64 daily departures and arrivals.
Merchandise Specialist
Buy Buy Baby
Woodbridge, NJ
09.2022 - 07.2023
- Proactively assist an average of 50 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments
- Improved customer shopping experience by utilizing product knowledge to provide personalized recommendations that lead to an increase in sales revenue
- Meticulously handle POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Work on a team of 20 sales associates to boost sales goals, conversion, and units per transaction through constant communication and celebrating accomplishments.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Shop Supervisor
U.S Army
Fort Riley, KS
04.2018 - 12.2018
- Led team of 10 military professionals responsible for repairing electrical units for Abrams, Bradley's, and Small Arms and streamlined operations as Shop Foreman by assigning tasks, organizing workflow, and evaluating team performance
- Conducted personal training and development efforts resulting in 5 team members receiving early promotions
- Conducted daily briefings on customers equipment to higher officials
- Maintained accountability and utilized shop equipment valued over $5 million dollars
- Earned the Army back over $500k through circuit card recovery
- Played a key role in maintaining brigade combat readiness by ensuring all firearms equipment is functional.
Weapons Specialist
U.S Army
Fort Riley, KS
06.2015 - 04.2018
- Streamlined communication between various departments, fostering a collaborative environment for smooth flight operations.
- Supported flight crew members by providing accurate pre-flight briefings containing vital information such as NOTAMs and meteorological data.
- Accurate data entry of flight times, fuel loads, passenger, and bag count entered in OPS WEB and Excel
- Maintained accurate records of all flight operations activities, ensuring easy access to essential information for future reference and auditing purposes.
- Handled sensitive information with discretion while managing passport verification and immigration documentation tasks.
- Coordinated efficient gate changes, keeping relevant parties informed to minimize confusion among passengers and staff members alike.
- Reduced delays and cancellations by proactively identifying potential issues and implementing prompt solutions.
- Oversaw fueling, cargo management, and departure of aircraft at busy EWR facility with 64 daily departures and arrivals.
Education
BS in Computer Information Systems - Computer Forensics
DeVry University
Manhattan, NY 02.2022
Skills
- Customer Relations
- Programming in C, Java, JavaScript, PHP, CSS, HTML, MySQL
- Microsoft Excel, Access, and Word
- Analytical skills
- Excellent at multi-tasking
- Communication skills written & verbal
- Problem Solving
- Information Protection
- Guest communication
- Safety Procedures
- Ground Operations
- Data Entry
Timeline
Flight Operations Agent
Spirit Airlines
10.2023 - Current
Merchandise Specialist
Buy Buy Baby
09.2022 - 07.2023
Shop Supervisor
U.S Army
04.2018 - 12.2018
Weapons Specialist
U.S Army
06.2015 - 04.2018
BS in Computer Information Systems - Computer Forensics
DeVry University