Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Andrews

Caitlin Andrews

South Charleston,WV

Summary

Motivated, detail-oriented, and diligent professional with extensive experience in business operations, guest service, and team support across retail and food service industries.

Proven ability to manage complex challenges, deliver exceptional guest experiences, and collaborate across teams to meet organizational goals.

Skilled in logistics, management, problem-solving, and catering, with a strong commitment to fostering efficiency, safety, and satisfaction. Seeking a role in a supportive and growth-oriented workplace.

Overview

6
6
years of professional experience

Work History

Caterer and Delivery Driver

Chick-fil-A
06.2024 - 01.2025
  • Delivered guest service by taking and preparing catering orders, ensuring accuracy and meeting guest expectations
  • Organized and assembled catering trays, adhering to company standards for presentation and quality
  • Self-taught proficiency on the register and order bagging processes, enabling seamless support for front-of-house operations
  • Assisted front-of-house (FOH) operations by supporting guest interactions, order fulfillment, and maintaining a clean environment
  • Supported back-of-house (BOH) operations during peak hours, contributing to efficient food preparation and kitchen workflows
  • Coordinated and executed catering deliveries, ensuring on-time arrivals and positive guest experiences
  • Provided friendly, courteous service to create memorable moments for guests.

School Crossing Guard

South Charleston Elementary School
08.2022 - 12.2024
  • Ensured the safety of students, parents, and staff by directing pedestrian and vehicle traffic during busy morning and afternoon school hours
  • Communicated effectively with children and adults to promote awareness of traffic safety rules and guidelines
  • Addressed safety concerns, including managing speeding vehicles and other traffic violations, by coordinating with local law enforcement
  • Collaborated with school staff and local law enforcement to enhance traffic flow efficiency and maintain a safe environment

Part-Time Cashier

Menards
11.2021 - 01.2022
  • Provided friendly and efficient service at checkout, ensuring accurate transactions and a positive guest experience
  • Assisted with returns by resolving guest inquiries and restocking products to their appropriate locations
  • Supported other departments during peak times by assisting with stocking, guest service, and operational tasks
  • Maintained a clean and welcoming checkout area, contributing to a seamless shopping experience

Wallcoverings Team Member

Menards
09.2021 - 11.2021
  • Provided exceptional guest service by assisting guests with product inquiries, paint selection, and mixing custom paint colors
  • Ensured the accurate stocking and organization of freight, including managing overstock to maintain an efficient inventory system
  • Maintained a clean and organized department, adhering to company standards for safety and visual appeal
  • Delivered expert guidance on product usage in the paint, grocery, and pet departments, enhancing the overall guest experience
  • Collaborated with management to address stock replenishment needs proactively
  • Learned all required tasks quickly to maximize performance

1st Assistant Front-End Manager

Menards
03.2020 - 09.2021
  • Oversaw daily front-end operations, ensuring smooth workflow and exceptional guest service in a fast-paced retail environment
  • Navigated the challenges of management during the COVID-19 pandemic, adapting policies and procedures to maintain employee and guest safety
  • Managed guest services, including resolving escalated guest concerns, handling returns, and coordinating equipment rentals
  • Supervised cash handling, including balancing registers and ensuring compliance with company financial policies
  • Processed accounts payable transactions accurately and timely, supporting the financial health of the store
  • Trained and mentored team members to develop their skills, improve performance, and maintain high morale during demanding circumstances

Planogram Team Member

Menards
10.2018 - 03.2020
  • Implemented planogram layouts to ensure optimal product placement, enhancing guest shopping experience and maximizing sales
  • Conducted inventory checks to ensure accurate stock levels and resolved discrepancies to maintain an organized sales floor
  • Assisted in training new team members on planogram execution, safety protocols, and efficient workflow strategies
  • Maintained store cleanliness and organization, ensuring compliance with safety and merchandising standards
  • Communicated with department managers to improve planogram accuracy and store performance

Education

Veterinary Technology Program

Carver Career And Technical Education Center
Charleston, WV
12.2024

Health Science Program

BridgeValley Community And Technical College
South Charleston, WV
05.2024

High School Diploma -

Cheyenne Central High School
Cheyenne, WY
01.2018

Skills

  • Guest Service Excellence
  • Team Leadership and Training
  • Relationship Building and Management
  • Problem-solving Skills
  • Time Management
  • Cash Handling and Financial Compliance
  • Detail-Oriented and Adaptable
  • Personable and Friendly
  • Microsoft Word and PowerPoint (10 years)
  • Microsoft Excel
  • Computer Skills (10 years)
  • Photography (10 years)

Timeline

Caterer and Delivery Driver

Chick-fil-A
06.2024 - 01.2025

School Crossing Guard

South Charleston Elementary School
08.2022 - 12.2024

Part-Time Cashier

Menards
11.2021 - 01.2022

Wallcoverings Team Member

Menards
09.2021 - 11.2021

1st Assistant Front-End Manager

Menards
03.2020 - 09.2021

Planogram Team Member

Menards
10.2018 - 03.2020

Veterinary Technology Program

Carver Career And Technical Education Center

Health Science Program

BridgeValley Community And Technical College

High School Diploma -

Cheyenne Central High School

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