Caitlin Arms
98 Union St, Bath
Summary
Professional Center Store Leader with experience optimizing store operations and enhancing customer satisfaction. Strong focus on team collaboration, ensuring seamless coordination and achieving results. Demonstrated expertise in department development as well as vendor relationship management. Skilled in inventory management, merchandising, and staff training. Reliable and adaptable to rapidly changing needs, fostering a productive and positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Center Store Manager
Hannaford
8 Gurnet Rd, Brunswick, ME
10.2023 - Current
- Power of You Champion March 2024
- Effectively leading all Center store associates while role modeling outstanding, friendly customer service and using skills and knowledge to offer solutions that meet or exceed customers' expectations
- Conducts associate performance appraisals and coaching memos as directed
- Ensures that department conditions involving department appearance, quality, variety, safety, and food safety are consistently maintained at the highest level
- Utilizes company tools such as; financial reports, scheduling, productivity, ordering, and business information systems
- Assists in setting up attractive displays that showcase featured products while adhering to company guidelines regarding visual presentation
- Assists in growing sales through effective merchandising strategies; plans and executes all PMP cycles
- Fosters strong relationships with retail partners, ensuring priority marketing of products
- Analyzes sales data regularly to identify patterns and adjust strategies as needed in response to market changes or seasonal fluctuations
- Maintains accurate records of production, shrink, sales, and inventory
- Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Mentors new employees on company policies, procedures, and best practices to ensure a well-trained workforce
- Improves employee morale by fostering a positive work environment, encouraging teamwork, and recognizing exemplary performance
Patient Service Representative 1
Quest Diagnostics
Topsham, ME
07.2023 - 09.2023
- Collect specimens according to established procedures. This includes, but is not limited to: drug screens, biometric screening, and insurance exams
- Research test/client information and confirm and verify all written and electronic orders using lab technology systems, Client contact, and approved tools
- Obtain identification, accurately enter billing information, and collect payments when required, following corporate policies
- Perform all non-patient-facing duties, including inventory, stock supplies, sanitizing, filing, answering phones, and utilizing email as appropriate
- Assist with the compilation and submission of statistics and data when required
- Independently perform mobile phlebotomy at local long-term care facilities
Laboratory Assistant III
Martin's Point Health Care
Scarborough, ME
09.2019 - 01.2022
- Clerical duties: take calls, register patients, schedule appointments, perform daily chart maintenance, track clinical results
- Perform venipuncture: pediatric - geriatric
- Process specimens: collect, label, process, and store samples adhering tolaboratory/requisition specifications (blood, urine, stool, tissue pathologies, etc.)
- Identify patients using two identifiers
- Advise and educate clinical staff regarding specific collection procedure methods, media, and supplies
- Perform patient testing on Abbot ID now: Rapid Flu, Rapid Strep, Rapid Covid-19, Alere Afinion HbA1c, and CLIA waive testing: BinaxNOW Covid-19 Ag, IFOB, and McKesson 14 UDS
- Perform quality control at specified time intervals for all laboratory testing methodologies to remain compliant
Lead Biometric Health Screener
TideSmart Global
Falmouth, ME
02.2019 - 06.2019
- Adapt to environments and atmospheres quickly: travel nationwide for extended periods
- Perform venipuncture and finger finger-sticks (5000+)
- Obtain biometric measurements: height, weight, BMI, waist & hip circumference,blood pressure, and body fat % with concurrent documentation
- Process and prepare specimens for the lab, utilize centrifuge and Cholestech
- Briefly educate associates on screening results, cardiovascular disease, and diabetic risk factors, etc., and promotes wellness
- Lead Screener 2022: Act as the clinical authority, oversee quality control, manage clinical inventory, train screeners
Collections Technician III
American Red Cross
Portland, ME
05.2017 - 02.2019
- Prepare collection packs, perform venipuncture, process and prepare donations to be shipped, and perform quality control as protocol states, set up & break down blood drive events, drive company vehicles
- OJI (On the job instructor): instructing procedures, supervising, and mentoring
- Providing excellence in customer service; Employee of the Month Award, May2017
Cashier/Reservationist
Dummer's Beach Campground
Weld, ME
05.2015 - 09.2017
- Open & close business, answer phones, manage campground reservations, manage canteen inventory, and perform balance sheet for daily sales
Education
Current Studies -
University of Southern New Hampshire
Manchester, NHNational CPT -
National Healthcareer Association
02.2019
Introduction to Phlebotomy Certification Program -
Central Maine Community College
Auburn, ME12.2016
High School Diploma -
Mount Abram Regional High School
Salem TWP, ME06.2016
Skills
- Excellent customer service
- Critical thinking, analytical
- Exceptional organization, detail-oriented
- Self-motivated, active learner, team collaboration
- Schedule Management
- Business Forecasting
- Operational efficiency
- Workload management/assignment delegation
- Employee training/development
- Merchandising and inventory control
Timeline
Assistant Center Store Manager
Hannaford
10.2023 - Current
Patient Service Representative 1
Quest Diagnostics
07.2023 - 09.2023
Laboratory Assistant III
Martin's Point Health Care
09.2019 - 01.2022
Lead Biometric Health Screener
TideSmart Global
02.2019 - 06.2019
Collections Technician III
American Red Cross
05.2017 - 02.2019
Cashier/Reservationist
Dummer's Beach Campground
05.2015 - 09.2017
National CPT -
National Healthcareer Association
Introduction to Phlebotomy Certification Program -
Central Maine Community College
High School Diploma -
Mount Abram Regional High School
Current Studies -
University of Southern New Hampshire