Caitlin Badgett
Wichita,KS
Summary
Dynamic General Manager with a proven track record at Old School Tap House & Social, excelling in operational excellence and customer retention. Skilled in training and mentoring staff, I foster positive environments that enhance team performance. Adept at complaint resolution, I implement strategies that elevate customer satisfaction and streamline operations.
Overview
5
5
years of professional experience
Work History
General Manager
Old School Tap House & Social
05.2022 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw training of more than [Number] team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Owner/Operator
Room to Room Cleaning
09.2020 - 04.2021
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Paid attention to detail while completing assignments.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Shift Lead & Preschool Lead Teacher, Toddler Room
KinderCare Learning Centers
10.2020 - 03.2021
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained and mentored new employees to maximize team performance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Established positive relationships with students and families.
- Supported students in developing self-esteem and self-confidence.
- Monitored classroom to verify safe and secure environment.
- Assessed student progress and provided feedback on educational development.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Incorporated music, art and literature into curriculum.
- Modeled positive behavior and communication skills for students.
- Utilized creative teaching strategies to engage students in classroom.
- Guided students to develop social, emotional and physical skills.
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed innovative activities to engage young children in learning process.
- Organized and supervised large and small group activities.
Education
High School Diploma -
Wichita High School East
WichitaSkills
- Branding
- Advertising and marketing
- Sales
- Supply chain management
- Complaint resolution
- Training and mentoring
- Excellent time management skills
- New hire training
- Team building
- Decision-making
- Effective workflow management
- Social media monitoring
- Skilled multi-tasker
- Customer retention
- Problem-solving
- Customer focused
- Product knowledge
- Tactful and diplomatic
- Staff management
- Customer service
- Staff education and training
- Exceptional telephone etiquette
- Meticulous attention to detail
Timeline
General Manager
Old School Tap House & Social
05.2022 - Current
Shift Lead & Preschool Lead Teacher, Toddler Room
KinderCare Learning Centers
10.2020 - 03.2021
Owner/Operator
Room to Room Cleaning
09.2020 - 04.2021
High School Diploma -
Wichita High School East
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