Caitlin Baert
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 5 years of analyzing data to determine client eligibility. Successful at establishing working relationships with clients, community resources and other agency staff.
Overview
5
5
years of professional experience
Work History
Child Support Services, Principle
Hennepin County
03.2022 - Current
- Achieved higher compliance rates by providing personalized assistance and guidance to clients on their rights and responsibilities regarding child support obligations.
- Assisted families in navigating social services systems, including applying for benefits, accessing resources and connecting with other family support services.
- Contributed to a positive work culture by fostering open communication, mutual respect, and teamwork among colleagues.
- Managed sensitive client information with utmost confidentiality, ensuring data security and privacy compliance.
- Performed case management tasks to enforce court-ordered child support obligations.
- Reduced case backlogs by prioritizing urgent cases and diligently working through high-volume caseloads.
- Resolved complex child support issues with clear communication and a deep understanding of relevant laws and regulations.
- Supported the development of agency-wide goals, objectives, and key performance indicators in alignment with state and federal mandates for child support programs.
- Used MAXIS, MEC2, MMIS, PRISM, and ECF to manage and update electronic case files.
- Worked in collaboration with local and state social service departments to obtain documentary evidence and other sensitive information.
Housing Case Manager
Project For Pride In Living
10.2021 - 03.2022
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Promoted client stability by developing individualized case management plans and providing ongoing support.
- Provided compassionate, culturally sensitive support to program participants.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
Assistant Program Manager
Ronald McDonald House Charities, Inc
12.2019 - 04.2021
- Assisted families through housing program services and provided them resources for local and state programs to access other family supportive services.
- Coordinated outreach efforts to raise awareness about the program's offerings within the community or target audience groups.
- Developed effective relationships with volunteers to ensure alignment of goals and expectations for program success.
- Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
- Managed an individual and group volunteer program that provided food and supportive services to program participants.
Eating Disorder Technician
The Emily Program
04.2019 - 12.2019
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Monitored patients' progress, documenting changes in behavior and updating treatment plans accordingly.
Undergraduate Research Intern
Prepare/Enrich
02.2019 - 04.2019
- Streamlined data analysis processes for more efficient and accurate results interpretation.
- Enhanced research quality by conducting thorough literature reviews.
- Developed strong time management skills by balancing coursework and research responsibilities effectively.
Education
Bachelor of Science - Family Social Science
University of Minnesota - Twin Cities
Minneapolis, MN05.2019
Skills
- Adaptability and flexibility
- Critical thinking
- Cross-cultural sensitivity
- Customer service orientation
- Data analysis
- Empathy and understanding
- Excellent communication
- Microsoft Office Suite
- Person-centered thinking approach
- Team collaboration
Timeline
Child Support Services, Principle
Hennepin County
03.2022 - Current
Housing Case Manager
Project For Pride In Living
10.2021 - 03.2022
Assistant Program Manager
Ronald McDonald House Charities, Inc
12.2019 - 04.2021
Eating Disorder Technician
The Emily Program
04.2019 - 12.2019
Undergraduate Research Intern
Prepare/Enrich
02.2019 - 04.2019
Bachelor of Science - Family Social Science
University of Minnesota - Twin Cities
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