Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caitlin Baker

Tucson,AZ

Summary

Dynamic Lead Narrative Designer with a proven track record at Rice Games Inc, adept in coordinating with international teams, writing with high levels of detail and accuracy and integrating accessibility standards for players. Excelled in project management and collaboration, enhancing project quality and cohesiveness. Skilled in multiple computer software programs and communication services that allow for excellence.

Overview

11
11
years of professional experience

Work History

Lead Narrative Designer

Rice Games Inc
03.2020 - Current
  • Managed multiple narrative projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative written concepts (story and character) for improved project cohesiveness across all teams.
  • Produced high-quality drafts for client approval during the initial writing process, saving time on revisions later down the line.
  • Presented creative solutions and a willingness to learn, resulting in high levels of client satisfaction and repeat business opportunities.
  • Collaborated and coordinated with a diverse, international team spanning across three continents and six countries to create and maintain a single, cohesive vision and product.
  • Collaborated with product manager and writing team to align writing strategies with company goals, significantly improving the quality of the current project.
  • Championed integration of accessibility standards into the project, making products usable for wider audience. (Colorblind mode, friendly font, disability friendly control features)
  • Streamlined writing process by implementing new collaboration tools, reducing project turnaround time.
  • Mentored junior writers, fostering culture of continuous learning and professional growth.
  • Coordinated with other teams to comply with industry regulations.
  • Utilized various software programs, including the full Microsoft Suite, Google Suite, and various external communication software.

Customer Service Representative

Walmart
04.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls and in person conversations efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited an aptitude for working without supervision while promptly delivering to customers in a company vehicle

Student Office Worker

University of Arizona, SILLC
08.2013 - 08.2015
  • Contributed to a positive work environment by assisting coworkers with various tasks as needed.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols when handling faculty and department records.
  • Increased office efficiency by organizing and maintaining emails and course materials for the department and various faculty
  • Facilitated smoother operations by managing incoming mail, receiving packages, and routing correspondence to appropriate recipients.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained cleanliness and organization within the office space.
  • Supported office staff with timely completion of tasks and projects.
  • Supported the Departments of French and Italian, East Asian Studies, and Religious Studies, some of which reacquiring the responsibility of holding keys and opening the office for the day.

Education

Bachelor of Arts - German Language And Literature

University of Arizona
Tucson, AZ
05-2019

No Degree - Computer Programming

Pima Community College
Tucson, AZ

Skills

  • Teamwork skills (In person, Remote)
  • Computer literate (C#, HTML, CSS, Python)
  • Adobe Creative Suite, Microsoft Suite, Google Suite
  • Project Management and Planning
  • Teamwork and Collaboration
  • Past Volunteer Work (Refugees, LGBT, Nursing Homes, Navajo Nation)
  • Panel/Event Planning for Conventions

Languages

German
Native or Bilingual

Timeline

Lead Narrative Designer

Rice Games Inc
03.2020 - Current

Customer Service Representative

Walmart
04.2017 - Current

Student Office Worker

University of Arizona, SILLC
08.2013 - 08.2015

Bachelor of Arts - German Language And Literature

University of Arizona

No Degree - Computer Programming

Pima Community College

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Caitlin Baker