Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Banister

Seymour,IN

Summary

Program Director with a proven track record at Sevita, excelling in organizational leadership and community engagement. Successfully mentored teams, enhancing productivity and job satisfaction. Knowledgeable in strategic planning and compliance management, and delivering exceptional program outcomes while fostering a culture of excellence and collaboration.

Overview

5
5
years of professional experience

Work History

Program Director

Sevita
09.2024 - Current
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Assisted with community resources for healthcare and mental health.

Office Coordinator

Sevita
02.2023 - 09.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Reconciled account files and produced monthly reports.

Dining Room Manager

Brewskies Downtown
04.2020 - 01.2023
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Developed strong relationships with guests, resulting in a high rate of repeat clientele.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.

Education

Certification in Microsoft Office - Office Administration

Ivy Tech Community College of Indiana
Columbus

High School Diploma -

Seymour Senior High School
Seymour, IN
01-2012

Skills

  • Organizational leadership
  • Strategic planning
  • Customer service experience
  • Budgeting and financial management
  • Compliance management
  • Lesson planning
  • Conflict resolution
  • Recruitment and hiring
  • Training and development
  • Community engagement
  • Staff management

Timeline

Program Director

Sevita
09.2024 - Current

Office Coordinator

Sevita
02.2023 - 09.2024

Dining Room Manager

Brewskies Downtown
04.2020 - 01.2023

Certification in Microsoft Office - Office Administration

Ivy Tech Community College of Indiana

High School Diploma -

Seymour Senior High School

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