Summary
Overview
Work History
Education
Skills
Crafting
Timeline
Generic

Caitlin Bates

Pittsburgh,PA

Summary

Adept at driving results, I leveraged my expertise in design consultation and problem-solving at JOANN Fabrics and Crafts, significantly contributing to revenue growth and enhancing customer satisfaction through high-quality custom framing solutions. My leadership as an Operations Team Leader further optimized team productivity and fostered a collaborative work environment, underpinning our commitment to excellence and innovation in craftsmanship. A seasoned framing professional with depth of experience in custom framing, known for high-quality craftsmanship and meticulous attention to detail. Great at collaborating with clients to design and create frames that enhance and protect their artwork, and fostering relationships that encourage repeat business.

Overview

11
11
years of professional experience

Work History

Custom Framing Specialist

JOANN Fabrics and Crafts
08.2015 - 06.2024
  • Provided accurate price quotes to customers based on material costs, labor time estimations, and other relevant factors involved in the custom framing process.
  • Conducted regular quality checks of finished products, ensuring that all frames met established standards before being delivered to clients.
  • Contributed to store revenue growth by consistently meeting or exceeding sales targets through upselling techniques.
  • Efficiently completed custom framing orders, ensuring high-quality results and timely delivery.
  • Solved complex design challenges with creative solutions tailored to clients'' needs and preferences.
  • Enhanced customer satisfaction by providing expert advice on custom framing options and materials.
  • Worked closely with suppliers to maintain inventory levels and negotiate better pricing for materials used in the framing process.
  • Trained new employees on company policies, procedures, and best practices for custom framing services success.
  • Maintained an organized workspace for seamless production processes and increased productivity.
  • Developed strong relationships with clientele, resulting in repeat business and positive referrals.
  • Assisted customers in selecting appropriate frame styles, matting, and glass types based on artwork requirements.

Operations Team Leader

JOANN Fabrics and Crafts
02.2013 - 08.2015
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
  • Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
  • Contributed to interviewing process and made new hire recommendations.
  • Boosted employee morale with proactive recognition programs, ultimately improving retention rates.

Education

No Degree - Graphic Design, Math Education

La Roche University
Pittsburgh, PA

Skills

  • Design Consultation
  • Conservation Framing
  • Shadow box creation
  • Cross Stitch and Canvas Stretching
  • Mat and Glass Cutting
  • Fillet Chopping
  • Dry Mounting
  • Fine Art Knowledge
  • Artwork preservation
  • Framing Equipment Maintenance
  • Problem-Solving
  • Attention to Detail

Crafting

I'm an avid Cross Stitcher. I also have a vast knowledge and love for crafting. Including sewing, drawing, needle felting and paper crafting.

Timeline

Custom Framing Specialist

JOANN Fabrics and Crafts
08.2015 - 06.2024

Operations Team Leader

JOANN Fabrics and Crafts
02.2013 - 08.2015

No Degree - Graphic Design, Math Education

La Roche University

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Caitlin Bates