Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Hammond

Portland,OR

Summary

Results-driven AML Operations Analyst at Umpqua Bank with expertise in operational efficiency and data analysis. Successfully enhanced compliance processes and reduced false positives in transaction monitoring. Proven ability to collaborate across teams, streamline workflows, and mitigate risks, while fostering strong client relationships through exceptional service and confidentiality.

Overview

5
5
years of professional experience

Work History

AML Operations Analyst

Umpqua Bank
08.2020 - 04.2024
  • Collaborated with cross-functional teams to optimize overall bank performance and achieve operational excellence.
  • Streamlined bank operations by implementing efficient processes and systems.
  • Mitigated risks associated with unusual banking activities through strict adherence to internal and external controls and established security procedures.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
  • Improved company's risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
  • Reviewed and processed over 1000 Currency Transaction Reports per week.
  • Enhanced AML compliance by conducting thorough investigations and risk assessments on current and potential clients.
  • Reviewed and approved over 30 CTR Exemption Reviews every month.
  • Reduced false positives in transaction monitoring alerts through continuous refinement of system parameters based on historical patterns and trends.
  • Assisted in maintaining a robust AML program by staying current on industry trends, laws, and best practices.

Member Service Representative

Umpqua Bank
10.2019 - 08.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered approximately 30 phone calls per day, for members transacting or inquiring on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Education

Portland Community College
Portland

Skills

  • Anti-Money Laundering
  • Bank Secrecy Act
  • Operational efficiency
  • Data analysis
  • Process updates
  • Bank Compliance
  • Multitasking
  • Organizational skills
  • Currency Transaction Reporting
  • Lexis Nexis
  • SharePoint
  • Actimize
  • Verafin
  • Sharepoint
  • 314a

Timeline

AML Operations Analyst

Umpqua Bank
08.2020 - 04.2024

Member Service Representative

Umpqua Bank
10.2019 - 08.2020

Portland Community College

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