Caitlin Becker
Portland,OR
Summary
Hardworking and passionate individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
17
17
years of professional experience
Work History
Customer Service and Embroidery Department Manager
Pendleton Woolen Mills
Portland, OR
12.2019 - Current
- Increased productivity by 60%.
- Assisted in downloading daily production work orders and reports with NetSuite and Excel.
- Used computer software such as Design Shop and Amaya to aid customers in determining design and placement of embroidery.
- Collaborated with Shipping department to achieve quick turn around time and efficiency.
- Identified issues, analyzed information and provided solutions to problems.
- Trained in and implemented emergency response procedures to protect team members and property.
- Prepared and maintained production reports and personnel records.
- Handled day to day receiving of inventory.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted with internal financial planning, analysis and budgeting.
- Defined clear targets and objectives and communicated to other team members.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and maintained courteous and effective working relationships.
Retail Sales Associate
Baker And Spice
Portland, OR
09.2018 - 01.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Arranged bakery displays to showcase goods in attractive manner and drive product sales.
- Sorted, graded, weighed and inspected products and actively monitored packaging production line.
Bartender Server
Wood Fired Eats
Portland, OR
05.2016 - 06.2017
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Sorted, soaked and washed flatware.
- Verified cash drawer against the day’s receipts.
- Offered enthusiastic and personable service to all customers.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Maintained a clean and organized bar area, including bar tables and chairs.
- Served alcoholic and non-alcoholic beverages in a bar environment.
- Kept cases and shelves clean and well stocked.
- Emptied and maintained trashcans and outdoor dumpster area.
Cook and Server
Hilo Town Tavern
Hilo, HI
11.2014 - 05.2016
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
- Collaborated with manager in the production or modification of menus and selections.
- Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
- Processed credit cards, checks, gift cards and coupons.
- Assisted co-workers whenever possible.
- Verified cash drawer against the day’s receipts.
- Prepared and maintained inventory records.
Juicer
Big Island Juice Company
Hilo, HI
04.2015 - 04.2016
- Followed all cleanliness and sanitation procedures.
- Created unique juice blends and recipes.
- Kept cases and shelves clean and well stocked.
- Willingly worked overtime to complete juice orders.
- Worked farmers markets to sell juice.
Cashier
Voodoo Doughnut
Portland, OR
05.2013 - 10.2013
- Decorated donuts and special occasion trays.
- Trained new cashiers on procedures, customer service and sales techniques.
- Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly.
- Completed purchases using Point of Sale systems.
- Collected and stored coupons.
- Answered customer inquiries and clarified details regarding charges.
- Verified the amount of loose coins and bundled paper money.
- Arranged bakery displays to showcase goods in an attractive manner.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
Associate of Arts - Fine Arts
Portland Community College
Portland, OR06.2011
Skills
- Customer service
- POS inventory system operation
- Data entry
- People-oriented
- Visual design
- Digital photography
- Interior design
Timeline
Customer Service and Embroidery Department Manager
Pendleton Woolen Mills
12.2019 - Current
Retail Sales Associate
Baker And Spice
09.2018 - 01.2019
Bartender Server
Wood Fired Eats
05.2016 - 06.2017
Juicer
Big Island Juice Company
04.2015 - 04.2016
Cook and Server
Hilo Town Tavern
11.2014 - 05.2016
Cashier
Voodoo Doughnut
05.2013 - 10.2013
Associate of Arts - Fine Arts
Portland Community College
Similar Profiles
Caitlyn HaaseCaitlyn Haase
Sr. Product Merchandise Manager- Menswear at Pendleton Woolen MillsSr. Product Merchandise Manager- Menswear at Pendleton Woolen Mills
Samantha OverbaySamantha Overbay
Store Manager at Pendleton Woolen MillsStore Manager at Pendleton Woolen Mills
Brittni FabianBrittni Fabian
Machine Operator at Crescent Woolen MillsMachine Operator at Crescent Woolen Mills