Summary
Work History
Education
Skills
Activities
Timeline
BusinessDevelopmentManager

Caitlin Betancourt

Helena,MT

Summary

I am seeking a position where I can apply my organizational and attention-to-detail skills as a transcriptionist, data entry clerk, accountant, secretary, or office clerk. With a strong proficiency in typing, data management, and maintaining accurate records slowly, I am capable of handling various administrative tasks efficiently. I am dedicated to ensuring timely and accurate completion of tasks, while maintaining a high level of professionalism. I am confident in my ability to contribute positively to any team in these roles.

Work History

Caregiver

EPAGA
05.2024 - Current
  • Genuinely concerned about helping people and committed to upholding strong moral standards of honesty and integrity.
  • Take pride in providing companionship, offering a listening ear, and delivering emotional and social support to clients.
  • Promote activities that align with clients' interests to enhance their sense of well-being.
  • Ensure a clean, safe, and healthy environment for clients, assisting with tasks such as phone calls and letter writing when needed.
  • Remind clients about taking medication and attending appointments.
  • Observe and report changes in clients' health.
  • Remain punctual and flexible with both personal and clients' schedules.
  • Stay calm in emergency situations and ensure the proper use of PPE.
  • Regularly involved in physical activities such as standing, walking, sitting, lifting, and traveling in various weather conditions.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded status and duties completed in logbooks for management.

Part to Full Time Cashier

Lowe's
12.2022 - 04.2024
  • Process customer transactions accurately and operate the cash register.
  • Provide correct change and assist customers with inquiries.
  • Ensure a smooth checkout experience and maintain a clean, organized checkout area.
  • Manage daily cash reports and handle returns and exchanges.
  • Maintain proper stock levels at the register.
  • Focus on delivering excellent customer service while ensuring accuracy and efficiency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.

Temporary Cashier

Albertsons
08.2022 - 01.2023
  • Process customer transactions accurately and operate the cash register.
  • Provide correct change and assist customers with inquiries.
  • Ensure a smooth checkout experience and maintain a clean, organized checkout area.
  • Manage daily cash reports and handle returns and exchanges.
  • Maintain proper stock levels at the register.
  • Focus on delivering excellent customer service while ensuring accuracy and efficiency.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Hobby Lobby
11.2019 - 01.2020
  • Operated the register and handled transactions with accuracy and efficiency.
  • Self-taught gift wrapping, providing customers with a personalized service.
  • Maintained a smooth checkout experience, even though return items were rarely handled.
  • Stocked items in the cashier area, ensuring the space was well-organized and fully stocked.
  • Focused on delivering excellent customer service while maintaining a clean and efficient workspace.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.

Housekeeper (PRN)

Care Initiatives Inc.
09.2018 - 11.2019
  • Manage office electronic reporting for patient monitoring notes.
  • Maintain detailed logs for daily, weekly, and monthly cleaning checklists.
  • Handle incoming phone calls for the facility and tenants, ensuring clear and efficient communication.
  • Log food temperatures and take vital signs.
  • Assist with food service and table preparation.
  • Provide support in transferring tenants using assistive devices.
  • Perform daily cleaning tasks such as dusting, sweeping, and mopping in common areas and tenant rooms.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Handled requests for extra linens, toiletries and other supplies.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Utility Worker/Dishwasher/Meal Server (Part-Time)

Care Initiatives Inc.
10.2019 - 11.2019
  • AKA. Dishwasher and Food Server
  • I prepared tables for Breakfast, Lunch, and Dinner
  • Prepped and served drinks (water, milk, lemonade, and juices)
  • Collected and washed dishes for 30+ tenants
  • Worked with a commercial dishwasher
  • Collected and disposed of trash and debris.
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

Lamoni High School
Lamoni, IA
05.2018

Skills

  • Windows 7
  • Windows 10
  • Word
  • PowerPoint
  • Excel
  • Brave
  • Firefox
  • Google
  • Safety awareness
  • Problem-solving
  • Relationship building
  • Compassion and empathy
  • Dependable and responsible
  • HIPAA compliance
  • Flexible schedule and availability

Activities

  • Lamoni High School Academic Letter, Minimum 3.50 yearly GPA
  • Lamoni High School Honor Roll, 2nd Quarter, 3.0-3.49, 4th Quarter, 3.0-3.43, 3rd Quarter, 3.5-3.88, 4th Quarter, 3.0-3.40, 2nd Semester, 3.5-3.88

Timeline

Caregiver

EPAGA
05.2024 - Current

Part to Full Time Cashier

Lowe's
12.2022 - 04.2024

Temporary Cashier

Albertsons
08.2022 - 01.2023

Cashier

Hobby Lobby
11.2019 - 01.2020

Utility Worker/Dishwasher/Meal Server (Part-Time)

Care Initiatives Inc.
10.2019 - 11.2019

Housekeeper (PRN)

Care Initiatives Inc.
09.2018 - 11.2019

High School Diploma -

Lamoni High School

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Caitlin Betancourt