Results-driven event professional prepared for impactful roles in event planning and coordination. Managed complex event logistics, client relationships, and vendor partnerships to deliver high-quality experiences. Emphasizes team collaboration and adaptability, ensuring successful outcomes in on-site execution and ever-changing scenarios.
Hi, I’m
Caitlin Bongrazio
Event Manager
Winter Garden,FL
Summary
Overview
12
years of professional experience
Work History
DX Well-being Team
Well-being Events Manager
11.2021 - Current
Job overview
- Oversee all planning and execution of keystone Well-being Events, including Cast 5K, International Yoga Day, Family Fun & Fitness, and Cast Flu Shot events
- Deliver seamless planning and integration with on-site partners and external vendors by organizing all event meetings and digital documentation using programs such as Microsoft Teams and Smartsheet Workspaces
- Lead all event related logistics, including securing event sites, maintaining individual event budgets, procuring event equipment, scheduling all event-day staffing, planning event courses/layouts, and contracting with sponsors
- Collaborate with both external and internal teams (i.e., DEG, Entertainment, IE, Park Planning and Integration, Communications, etc.) for continued process improvements and creation of new event opportunities to broaden the reach of Wellness for Cast Members across Walt Disney World Resort property
Disney’s Grand Floridian, Contemporary, & Polynesian Resorts
Recreation Guest Experience Manager
04.2016 - 11.2021
Job overview
- Coordinated with multiple internal and external partners to prep, execute, and turnover operations as Recreation Ops Project Manager for NBA Bubble at the Grand Floridian
- Operations Project Manager of Pixar Play Zone, with duties including planning labor and workload needs, creating and implementing a training guide for Cast, and managing daily operations to ensure the space’s continued success
- Maintained executive focus on labor hours by ensuring daily hours were justified, scheduling Cast to target hours, and keeping all overtime below 5% threshold
- Relief Duty Manager, acted as liaison for Resort GM, point of contact for all escalated Guest concerns, and facilitated communication between lines of business
- Led Cast in planning and executing special events, focusing on procuring supplies, partnering with vendors for day-of needs, and managing yearly event budget
runDisney
Endurance Event Coordinator
10.2014 - 04.2016
Job overview
- Part of a team that planned and executed four unique runDisney endurance event experiences at Walt Disney World, including 166,050 athletes and 84,600 spectators
- Led staffing, procurement, set-up, operation, and strike of onsite Guest Info Tent
- Coordinated the event communications strategy for Walt Disney World Resort, which included internal and external partner communication
- Collaborated with numerous internal and external partners to ensure that execution of events met Disney quality standards across all of Property
ESPN Wide World of Sports
Event Operations Assistant
06.2013 - 10.2014
Job overview
- Responsible for set up and strike of all events across Wide World of Sports Complex
- Monitored and responded to Event Coordinators and clients’ requests throughout competitions to ensure that all unplanned needs were met
- Ensured every client’s experience was equivalent to that of 'Disney Standard' while working in a fast-paced environment
Education
Syracuse UniversitySyracuse, NY
Bachelor of Science from SPORT MANAGEMENT
05.2012
University Overview
Skills
- Collaborative Team Management
- Event Management
- Effective Verbal and Written Communication
- Scheduling Liaison
- Budgeting
- Optimistic Mindset
- Crisis Management Training
- Event setup and breakdown
Timeline
Well-being Events Manager
DX Well-being Team
11.2021 - Current
Recreation Guest Experience Manager
Disney’s Grand Floridian, Contemporary, & Polynesian Resorts
04.2016 - 11.2021
Endurance Event Coordinator
runDisney
10.2014 - 04.2016
Event Operations Assistant
ESPN Wide World of Sports
06.2013 - 10.2014
Syracuse University
Bachelor of Science from SPORT MANAGEMENT
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