Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Bonovitch

Midlothian,VA

Summary

Driven professional with a wide background in sales, leadership roles, case management, and working with youth. Committed to exceeding goals, detail oriented and strong communication and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Sales Lead

Hallmark
06.2021 - 02.2022
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients' needs.
  • Made interaction easy and convenient for shoppers by effectively handling store operations
  • Communicated daily priorities, goals, and store and corporate communications

Prior Authorization Specialist

Encompass Home Health
05.2019 - 02.2021
  • Streamlined prior authorization processes by implementing efficient tracking systems.
  • Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
  • Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
  • Handled high caseloads and quotas of 30 or more cases in queue at one given time

Billing Specialist

All About Care, LLC
02.2018 - 04.2019
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.
  • Handled large caseloads of authorizations, verifications and billing queues at one time.

Insurance Verification Specialist

Parallon
02.2015 - 11.2017
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
  • Worked a large queue daily managing accounts assigned

Education

Bachelor of Fine Arts - Art Education

Virginia Commonwealth University
Richmond, VA

Skills

  • Verbal and Written Communication
  • MS Office Proficiency
  • Case Management
  • Reading Comprehension
  • Time Management
  • Active Listening
  • Judgment and Decision-Making
  • Learns quickly
  • Experienced with variety of databases

Timeline

Sales Lead

Hallmark
06.2021 - 02.2022

Prior Authorization Specialist

Encompass Home Health
05.2019 - 02.2021

Billing Specialist

All About Care, LLC
02.2018 - 04.2019

Insurance Verification Specialist

Parallon
02.2015 - 11.2017

Bachelor of Fine Arts - Art Education

Virginia Commonwealth University

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Caitlin Bonovitch