Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Caitlin Booker

Rockvale,TN

Summary

Adept Central Support Operations Coordinator at Optum, I excel in multitasking and maintaining a positive attitude in high-pressure environments. Skilled in scheduling management and effective communication, I significantly enhanced team productivity and service quality. My previous experience at Cracker Barrel honed my customer service and detail-oriented approach, contributing to seamless operational efficiency.

Overview

7
7
years of professional experience

Work History

Central Support Operations Coordinator

Optum
03.2021 - Current
  • Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards.
  • Process inbound and outbound data and communication (i.e. faxes, emails and electronic communication) according to productivity and quality standards.
  • Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and/or optum team as needed.
  • Enter the required data into the optum database accurately and in a timely manner.
  • Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e. medical records), and logging therapy information.
  • Assist in a smooth coordination of members care between health providers and the health plan.
  • Establish relationships and communicate, when appropriate, to providers, clients and/or optum field/care management staff as defined by departmental policy and process.
  • Triage inbound calls manage member inquiries/requests, and resolve or escalates to appropriate optum or health plan personnel.
  • Run and/or review reports to monitor assigned team duties are completed.
  • Follow chain of command as appropriate when reporting issues or concerns.
  • Attend optum meetings as requested.
  • Adhere to organizational, departmental, compliance and regulatory policies and procedures.
  • Promote a positive attitude and work environment.
  • Perform other duties and responsibilities as required, assigned, or requested.

Server

Cracker Barrell
04.2018 - 01.2019
  • Welcoming guests as they are seated and ensuring their table is clean and set
  • Writing down orders and relaying them to the kitchen
  • Delivering food, drinks, and condiments to customers
  • Answering questions about the menu, offering suggestions, and ensuring customers have a pleasant dining experience
  • Collecting plates and clearing tables when customers are done eating
  • Preparing customers' checks and collecting payment
  • Cleaning the dining area, restocking stations, and performing other related duties

Education

High School Diploma -

Eagleville Highschool
Eagleville, TN
08-2016

Skills

  • Scheduling Management
  • Positive Attitude
  • Detail Orented
  • Multitasking
  • Fast learner
  • Perfectionist
  • Quick adapter to different tasks
  • Strong communicator

Accomplishments

Learned CPR

Helping and serving others daily with a purpose

Awarded for highest productivity/on queue percentage

Timeline

Central Support Operations Coordinator

Optum
03.2021 - Current

Server

Cracker Barrell
04.2018 - 01.2019

High School Diploma -

Eagleville Highschool
Caitlin Booker