Caitlin Bouillion

Alexandria,LA

Summary

Proven leader in customer service, adept at conflict management and problem-solving, significantly enhancing guest relations at Market Street. Excelled in training staff and improving online user experiences, demonstrating exceptional communication and computer proficiency. Achieved increased customer loyalty through empathetic resolution of complaints. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

years of professional experience

Work History

Guest Services Supervisor

Market Street

11.2014 - 08.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Managed approximately 40 incoming calls, responded to emails, and sent out numerous faxes for customers per day.

Cashier

Dollar General

06.2012 - 08.2014

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Colville High School, Colville

06.2007

Skills

Customer service standards
Greeting customers
Conflict Management
Guest Relations
Processing payments
Customer service abilities

Exceptional communication
Customer Service
Problem-solving abilities
Data Entry
Computer Proficiency
Professional telephone demeanor

Timeline

Guest Services Supervisor - Market Street

11.2014 - 08.2024

Cashier - Dollar General

06.2012 - 08.2014

Colville High School - High School Diploma,