Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Bowie

Pageland,SC

Summary

I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I will stay committed to maintaining professional relationships to increase profitability and drive business results. I believe in promoting customer satisfaction by delivering quality service and support. I have five years of customer service, Roughly one year of emergency management, and a lifetimes worth of tending to animal needs. I am very passionate about learning and taking risks and accepting challenges that will help me be more successful in life.

Overview

5
5
years of professional experience

Work History

Package Delivery Driver

FedEx
05.2022 - 12.2022
  • Loaded and unloaded boxes and packages to move to and from vehicle.
  • Assisted in loading delivery trucks with prepared packages.
  • Navigated route to customer locations using GPS maps.
  • Carried items weighing up to 150 pounds from vehicle to customer building location.
  • Logged package delivery time in system for proof of delivery and to close orders.
  • Drove delivery truck or van to transport orders.
  • Inspected vehicle daily and reported issues to schedule maintenance and repairs.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Inspected company vehicles on daily basis and reported damages or issues.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Obtained signatures needed to complete and process paperwork.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Lifted, lowered and carried packages typically weighing up to 150 pounds throughout regular course of delivery.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Created and submitted delivery and DOT logs.

Utility Locator

Heath Consultants
11.2021 - 04.2022
  • Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
  • Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Searched for underground utilities in various weather conditions and notified supervisor of field issues.
  • Located and determined depths of underground facilities and lines using diverse types of equipment.
  • Filled out daily paperwork based on locations and findings for future locate notes.
  • Designated potential locations for new lines based on utility lines already in place.
  • Located underground utilities prior to work being completed.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Answered normal and after-hours service calls.
  • Communicated with customers to access work areas and explain work.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.

911 Dispatcher

Laurens County Emergency Services
05.2021 - 11.2021
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched police officers and emergency personnel to calls for service.
  • Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
  • Asked probing questions to get to root of caller's issues.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.

Stocker

Walmart Stores,INC
01.2018 - 05.2021
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Lifted materials of varied weights on regular basis.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Blocked and faced products on shelves and displays to meet company policies.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Palletized merchandise for easy movement to sales floor locations.
  • Stocked shelves with items making sure items were not outdated and brought forward.
  • Ensured no damaged or expired items were placed on shelves.
  • Stocked merchandise by UPC codes and read labels to match.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Processing freight and preparing backroom for incoming freight.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
  • Attached price labels to products and updated sales floor signs.
  • Maintained product line stock and inventory.
  • Disposed of expired and overripe items to eliminate health risks.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Replenished inventory with focus on addressing customer needs.
  • Checked out customers by processing payments and bagging items.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Bent, lifted, opened, and moved any products weighing up to 100 pounds.
  • Carried and secured customer purchases in vehicles.
  • Assisted with backroom organization by replacing products, fixtures and other equipment.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Read and adhered to supervisor instructions and printed pull sheets.
  • Notified supervisor of spills for quick clean-up and remediation.

Education

Emergency Medical Technician Certfication - EMT

Piedmont Technical College
Greenwood, SC
12.2022

BLS Certification - Emergency Medical Technology

Piedmont Technical College
Greenwood, SC
12.2022

High School Diploma -

Laurens District 55 High School
Laurens, SC
06.2019

Skills

  • Computer-based dispatch systems
  • Information documentation
  • Working collaboratively
  • Communication
  • Customer service
  • First Aid/CPR
  • Time management
  • Dependability and Honesty
  • Valid Driver's License
  • Efficiency and Time Management
  • Communication and Interpersonal Skills
  • Problem-Solving
  • Customer Service
  • Customer Relationships
  • Fluent in English
  • Inventory Management
  • Basic Math Skills
  • Customer Experience
  • Customer Satisfaction
  • Reading Comprehension
  • Customer Inquiries
  • Stocking and Replenishing
  • Two-Way Radio Operation
  • Load Safety
  • Safety

Timeline

Package Delivery Driver

FedEx
05.2022 - 12.2022

Utility Locator

Heath Consultants
11.2021 - 04.2022

911 Dispatcher

Laurens County Emergency Services
05.2021 - 11.2021

Stocker

Walmart Stores,INC
01.2018 - 05.2021

Emergency Medical Technician Certfication - EMT

Piedmont Technical College

BLS Certification - Emergency Medical Technology

Piedmont Technical College

High School Diploma -

Laurens District 55 High School

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Caitlin Bowie