CAITLIN BOYD-RAGIN

• Simultaneously manages up to 100 traffic data projects
• Acts as liaison between clients, technicians, data analysts, and vendors for projects across the Southeast and international
• Ensures customer satisfaction from quote inquiry to data deliverable
• Spot checks data for possible discrepancies and/or anomalies
• Facilitates training and on-boarding for incoming project managers
• Monitors project progress, identifies risks and takes corrective action as needed.
• Maintains open communication by presenting regular updates on project status to customers
• Schedules and facilitates meetings to discuss deliverables, schedules, budgets, strategies, and prerequisites
• Tracks project and team member performance closely to quickly intervene in mistakes or delays
• Develops and implements project plans and budgets to ensure successful execution.
• Analyzes project performance data to identify areas of improvement.
• Sources, vets, and manages vendors needed to accomplish project goals.
• Verifies quality of deliverables and conformance to specifications before submitting to clients.
• Established training materials for new hires
• Designed a new accountability process for company technicians, which increased efficiency and moral

• Acted as liaison between freight brokers and truck drivers
• Maintained billing accounts and records
• Created weekly expense and profit reports
• Followed up with drivers for completion of deliveries and follows up with brokers for receipt of payments
• Established new relationships with brokers, resulting in higher paying loads
• Negotiated load pay: Navigated load boards and booked routes for drivers, maximizing profit
• Dispatched 10 trucks - Planned daily and weekly routes for company drivers

• Applied excellent communication skills and ability to establish rapport to close sales and meet targets
• Managed over 100 customer calls per day
• Applied training in recognition of security risks and loss prevention to increase revenue and collect debt
• Used consultative sales approach to understand customer needs and recommended relevant offerings based on individual requirements
• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and improving customer relations
• Negotiated and set payment arrangements with customer & company satisfaction in mind
• Applied creative solutions to collect debt while helping customers manage current bills

• Tested website and IVR changes for usability and efficiency
• Analyzed user experience and submitted appropriate suggestions for enhancement

• Assisted CEO, managers and department leaders with graphic and clerical needs, including production of brochures, flyers, signs, and other marketing materials
• Completed scheduled inventory counts and audits Collected, analyzed and modeled data about sales trends and customer preferences
• Created and distributed correspondences regarding company events, promotions, and policy changes
• Analyzed and audited monthly sales reports and adjusted product pricing to meet targeted profit margin
• Assigned tasks to coworkers and followed up for completion status

GPA: 3.7

• Member of Isabella T Jenkins Honors Program
• Received full tuition scholarship