Caitlin Bradley
Aledo
Summary
Dedicated and solutions-oriented professional with 12+ years of experience resolving complex issues, conducting investigations, and delivering high-quality service in fast-paced, high-pressure environments. Known for de-escalating concerns, managing sensitive cases, and coordinating across multiple departments to ensure fairness, accuracy, and positive outcomes. Skilled in complaint evaluation, fact-finding, customer communication, and maintaining detailed documentation. Strong ability to build trust, retain customers, and create timely, creative resolutions while protecting organizational integrity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Special Education Teacher | Assistant Softball Coach
White Settlement ISD
01.2024 - Current
- Investigate and resolve student, parent, and staff concerns through structured fact-finding, policy review, and collaborative communication.
- Maintain detailed, time-sensitive documentation aligned with legal compliance and district standards.
- Communicate professionally with diverse individuals, including families, administrators, counselors, and outside agencies.
- De-escalate emotionally charged situations, providing calm, fair, and timely solutions.
- Coordinate cross-department efforts to address student needs, ensure accessibility, and resolve service gaps.
- Analyze patterns in issues to recommend proactive improvements.
Edgenuity Director/Teacher | Head Softball Coach
Crandall ISD
01.2021 - 01.2024
- Managed a high-volume digital learning program requiring daily issue resolution, troubleshooting, and case follow-up for 200+ students.
- Conducted investigations into student progress concerns, academic disputes, and eligibility issues.
- Communicated professionally with parents, administrators, and district leaders to explain findings and resolve complaints.
- Collected and analyzed data trends to improve program effectiveness.
- Led a collaborative team environment focused on problem-solving, goal-setting, and continuous improvement.
Special Education Teacher | Assistant Softball Coach
Burleson ISD
01.2019 - 01.2021
- Resolved complex behavior, academic, and parent concerns with diplomacy and proactive intervention.
- Conducted detailed fact-gathering to support equitable decisions and ensure compliance.
- Managed sensitive issues requiring confidentiality and sound judgment.
- Collaborated across departments to address service breakdowns and prevent repeat issues.
Health/Partner P.E. Teacher | Assistant Softball Coach
White Settlement ISD
01.2014 - 01.2019
- Primary point of contact for parent concerns, disciplinary issues, and instructional complaints.
- Coordinated with administrators, counselors, and teams to gather facts and develop solutions.
- Maintained accurate documentation and provided transparent explanations of program decisions to parents and stakeholders.
Assistant Softball Coach
Vernon College
01.2012 - 01.2013
- Conducted evaluations and investigations related to athlete performance and eligibility.
- Resolved sensitive academic and personal matters requiring discretion and accuracy.
Education
Master of Education - Sports Administration
East Central University
Bachelor of Science - Psychology
Texas Wesleyan University
Skills
- Customer Complaint Resolution
- Case Investigation & Fact-Finding
- Conflict De-escalation
- Cross-Departmental Collaboration
- Service Failure Recovery
- High-Pressure Decision-Making
- Data Tracking & Documentation
- Relationship Building & Customer Retention
- Policy Compliance & Standards
- Communication (Written & Verbal)
- Problem Solving & Creative Resolution
- Microsoft Office Suite
Accomplishments
- 16 years of leadership and coaching experience
- Mentored 1,800+ students and 830 athletes
- Supported 193+ students in advancing to collegiate athletics
Certification
- Texas Educator Certificates: PE (EC–12), Health (EC–12), Special Education (EC–12)
- CPR, First Aid, AED
- CDL (Current)
TECHNOLOGY
- Microsoft Office Suite
- Digital documentation systems
- Case/record management tools
Timeline
Special Education Teacher | Assistant Softball Coach
White Settlement ISD
01.2024 - Current
Edgenuity Director/Teacher | Head Softball Coach
Crandall ISD
01.2021 - 01.2024
Special Education Teacher | Assistant Softball Coach
Burleson ISD
01.2019 - 01.2021
Health/Partner P.E. Teacher | Assistant Softball Coach
White Settlement ISD
01.2014 - 01.2019
Assistant Softball Coach
Vernon College
01.2012 - 01.2013
Bachelor of Science - Psychology
Texas Wesleyan University
Master of Education - Sports Administration
East Central University