CAITLIN BROOKS
Elkton,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Project Coordinator
Clarksville Fencing
01.2019 - Current
- Customer Service
- Appointment Setting
- Incoming and outgoing phone management
- Invoice and payment handling
- Correspond with General Contractors on what paperwork is needed before the project begins
- Submit all outstanding paperwork prior to the project beginning
- Assist in the office with any paperwork, material orders, and licensing that’s needed for commercial projects
- Handle customer concerns or problems when they arise.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Sales Representative
WHOP Radio
04.2018 - 01.2019
- Prospect new clients by telephone, in the field, and on social media to build new relationships
- Help clients produce new commercials for radio and social media to promote their business and any upcoming events
- Maintain strong relationships with existing clients
Business Development Assistant
United Southern Bank
01.2017 - 03.2018
- Create campaign product focus, coordinate with marketing group on content for product campaigns
- Create radio commercial ads, coordinate with radio stations on ad recording
- Meet monthly with local radio partner to discuss marketing plan and advertising needs
- Meet with other local radio stations as needed
- Track employee cross-sells, create monthly reports, and report to HR for payment of incentives
Wealth Management Assistant
United Southern Bank
11.2015 - 03.2018
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Rollover processing
- Funds transferred
- Entered client data
- Followed up on all client applications until fully processed.
- Incoming and outgoing phone management
- Appointment setting
- Handled funds
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Teller
United Southern Bank
01.2014 - 10.2016
- Executed customer transactions
- Organized, stocked, and maintained teller window
- Balanced cash drawer daily
- Cash handling
- Customer Service
Cosmetologist
Tangles Salon and Spa
12.2011 - 05.2014
- Appointment setting
- Cash handling
- Customer Service
- Hair styling
- Provided a welcoming and relaxing environment for customers
Receptionist
Kentucky Farm Bureau
08.2007 - 08.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certificate of Cosmetology -
Regency Institute
Nashville, TN06.2011
High School Diploma - General Studies
Todd Co Central High School
Elkton, KY2007
Skills
- Fast Learner
- Highly Dependable
- Excellent Attention to detail
- Customer Service Oriented
- Professional Phone Etiquette
- Excellent Communication Skills
- Accurate and Detailed
- Microsoft Excel, PowerPoint, Word
- Outlook, and Word
- Calendar Management
- Managing Deadlines
- Administration and Operations
Timeline
Project Coordinator
Clarksville Fencing
01.2019 - Current
Sales Representative
WHOP Radio
04.2018 - 01.2019
Business Development Assistant
United Southern Bank
01.2017 - 03.2018
Wealth Management Assistant
United Southern Bank
11.2015 - 03.2018
Teller
United Southern Bank
01.2014 - 10.2016
Cosmetologist
Tangles Salon and Spa
12.2011 - 05.2014
Receptionist
Kentucky Farm Bureau
08.2007 - 08.2010
Certificate of Cosmetology -
Regency Institute
High School Diploma - General Studies
Todd Co Central High School
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