Caitlin Brown
Belleville,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Product Operations Leader
Old Navy
06.2012 - 02.2025
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guide team members to maintain high productivity and performance metrics.
- Increased revenue through effective customer service and inventory management.
- Engaged with customers consistently to build connections and nurture relationships.
- Managed approximately 10-15 incoming emails and calls per day from upper management and customers.
Seasonal Office Assistant
Mooseheart Child City And School
06.2008 - 08.2011
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments.
Education
Bachelor of Science - History
Southern Illinois University Edwardsville
Edwardsville, IL05-2012
High School Diploma -
Batavia Senior High School
Batavia, IL06-2008
Skills
- Customer Service
- Inventory Management
- Performance Monitoring and Reporting
- Planning and Implementation
- Product positioning
Accomplishments
- Trained the new district hires from 12 stores in operations role for 4 years.
- Assisted with 3 new store openings in the St. Louis district
Timeline
Product Operations Leader
Old Navy
06.2012 - 02.2025
Seasonal Office Assistant
Mooseheart Child City And School
06.2008 - 08.2011
Bachelor of Science - History
Southern Illinois University Edwardsville
High School Diploma -
Batavia Senior High School
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