Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Burke Morrison

Lake Stevens,WA

Summary

Dynamic and results-driven professional with extensive experience, excelling in customer satisfaction and team leadership. Proven track record in schedule management and clear communication, enhancing operational efficiency and driving sales growth. Recognized for adaptability and a cooperative attitude, consistently achieving performance goals while fostering a positive customer experience.

Overview

19
19
years of professional experience

Work History

Liqour Lead/ HBC Lead

Fred Meyer
11.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Front End Supervisor

Fred Meyer
10.2018 - 11.2021
  • Monitored cash drawers in twenty-two checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed customer service duties by greeting over 150 customers daily and informing customers about products.

Sales Representative

NW Beverages
07.2015 - 10.2018
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Floor Manager

Target
09.2006 - 07.2015
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw supply restocking, area cleaning and product organization.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.
  • Managed full team schedule to maintain adequate coverage.
  • Implemented challenging personnel and department goals to drive performance.

Education

High School Diploma - General

Liberty High School
Henderson, NV
06.2008

Skills

  • Schedule Management
  • Punctual and Dependable
  • Feedback Acceptance
  • Customer Inquiries
  • Special Assignments
  • Materials Requisition
  • Stocking and Replenishing
  • Work Task Prioritization
  • Customer Satisfaction
  • Paperwork Completion
  • Time Management
  • Clear Communication
  • Cooperative Attitude
  • Customer Experience

Timeline

Liqour Lead/ HBC Lead

Fred Meyer
11.2021 - Current

Front End Supervisor

Fred Meyer
10.2018 - 11.2021

Sales Representative

NW Beverages
07.2015 - 10.2018

Floor Manager

Target
09.2006 - 07.2015

High School Diploma - General

Liberty High School

Similar Profiles

CREATE PROFILE