Cassidy Cadotte
Reno
Summary
Compassionate Mental Health Technician known for high productivity and efficient task completion. Possess specialized skills in patient observation, crisis intervention, and behavior modification techniques. Excel in communication, empathy, and patience, ensuring effective interaction with patients and team members for optimal care delivery.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Reno Behavioral Health
Reno
06.2024 - Current
- Collaborated with interdisciplinary teams to coordinate patient care and treatment strategies.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Led individual and group therapy supporting prescribed procedures.
- Influenced patients' behavior with interaction, counseling or instruction.
- Maintained detailed records of patient progress and treatment outcomes.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Developed basic strategies to promote patient safety, wellness and independence.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Participated in monthly multidisciplinary team meetings to discuss patient progress and plan further interventions.
Ecart Assistant
Raleys Bel Air
Reno
12.2022 - 06.2024
- Checked expiration dates on products to ensure quality control standards were met.
- Monitored sales activities to ensure compliance with company policies.
- Responded to questions about local area and company services.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Trained new hires to optimize profitability.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Worked independently and efficiently to complete multiple tasks at once.
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
Raleys Bel Air
Reno
06.2017 - 12.2022
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol purchases.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
North Valleys High School
Reno, NV06-2018
Skills
- Patient care
- Therapeutic communication
- Friendly and customer focused
- Time management
- Effective communication
- Behavioral support
- Emotional intelligence
- Crisis prevention intervention (CPI)
- Self motivation
- Bipolar disorder care
- Coordinating care
- Patient confidentiality
- Indirect patient care
- Multitasking Abilities
Certification
- CPR Certified
- CPI Certified
Timeline
Mental Health Technician
Reno Behavioral Health
06.2024 - Current
Ecart Assistant
Raleys Bel Air
12.2022 - 06.2024
Cashier
Raleys Bel Air
06.2017 - 12.2022
High School Diploma -
North Valleys High School