Caitlin Calvary
Central Point
Summary
Dynamic and reliable professional with extensive experience in customer service at Triple Tree Restaurant and Lounge. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in POS operations and team collaboration, consistently delivering exceptional service and fostering repeat business.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Waitress
Triple Tree Restaurant and Lounge
Central Point
06.2024 - Current
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Assisted in menu recommendations, resulting in increased customer engagement and repeat visits.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Trained new hires on restaurant policies, procedures, and customer service standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Processed payments efficiently, handling cash and credit transactions with precision.
Vet Technician Assistant
Lakeway Veterinary Hospital
Medford
09.2017 - 11.2018
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Maintained accurate patient records and updated veterinary software systems efficiently.
- Conducted routine laboratory tests, contributing to timely diagnosis and treatment plans.
- Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
Deli Manager
Rays Food Place
Talent
09.2013 - 06.2015
- Supervised daily deli operations, ensuring adherence to food safety standards and quality control measures.
- Trained and mentored staff on product knowledge, customer service skills, and operational procedures.
- Managed inventory levels through effective ordering practices, reducing waste and optimizing stock rotation.
- Enhanced customer satisfaction by implementing new service strategies and resolving complaints promptly.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Deli Cashier
Rays Food Place
Central Point
03.2011 - 01.2013
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of deli display cases.
- Assisted customers with product selections and recommendations.
- Collaborated with team members to ensure efficient service delivery.
Cashier
Kentucky Fried Chicken
Central Point
09.2009 - 03.2011
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy in daily reconciliations and reporting discrepancies.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Housekeeper
Timbers Inn and Suites
Ashland
06.2004 - 09.2004
- Conducted regular inspections of guest rooms and common areas, ensuring compliance with cleanliness standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
High School Diploma -
West Salem High School
Salem, ORSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Point of sale (POS) system operations
- Reliability and punctuality
Certification
food handlers card
Timeline
Waitress
Triple Tree Restaurant and Lounge
06.2024 - Current
Vet Technician Assistant
Lakeway Veterinary Hospital
09.2017 - 11.2018
Deli Manager
Rays Food Place
09.2013 - 06.2015
Deli Cashier
Rays Food Place
03.2011 - 01.2013
Cashier
Kentucky Fried Chicken
09.2009 - 03.2011
Housekeeper
Timbers Inn and Suites
06.2004 - 09.2004
High School Diploma -
West Salem High School