Caitlin Campbell
Hazard,KY
Summary
Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Customer Service Call Center Representative
Blue Cross and Blue Shield
Hazard, KY
04.2023 - 09.2023
- Verified insurance coverage of medical claims to ensure accurate reimbursement.
- Reviewed administrative guidelines whenever questions arose during processing of claims.
- Performed quality assurance checks on submitted claims prior to final processing.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Resolved customer inquiries regarding claim status, payment issues, billing disputes.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Managed a high volume of incoming calls from providers seeking assistance with submitting claims.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Remote Customer Service Agent
Fanueil
06.2022 - 11.2022
- Helped to increase customer return rates by always providing excellent customer service
- Provided superior customer service to clients by addressing all questions and concerns
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers
- Always remained calm and considerate of customers.
Cashier
CVS Pharmacy
01.2021 - 05.2021
- Maintained up-to-date knowledge of all retail promotions
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a positive and hassle-free customer experience
- Followed instructions and took initiative when appropriate
- Carefully and accurately monitored and recorded all refrigerated items ready for stocking
- Always remained punctual and professional
- Handled cash transactions.
Technical Support Call Center Representative
Kelly Connect
09.2020 - 11.2020
- Always remained calm and considerate of customers
- Remained flexible, adaptable, and committed to success
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Used effective listening skills to document phone call details
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Built a strong working knowledge of the company procedures and protocols.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Developed and maintained strong relations with customers to meet quality expectations.
- Provided feedback on product features and functionality based on customer requests.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
Associate of Applied Science - Medical Information Technology
Hazard Community And Technical College
Hazard, KY05-2026
Diploma -
Hazard High School
05.2012
Skills
- Customer Satisfaction
- Technical Support
- Call Control Skills
- Call Center Customer Service
- Resolving Issues
- Providing Customer Support
- Call Handling
- Customer Service
- Flexible and Adaptable
Accomplishments
Recipient of the Hazard High School Blood Donors Award
Additional Information
- The ability to type quickly and accurately (35-40 words per minute).
- Does not object to working weekends or holidays, would actually prefer to work on the weekends.
Timeline
Customer Service Call Center Representative
Blue Cross and Blue Shield
04.2023 - 09.2023
Remote Customer Service Agent
Fanueil
06.2022 - 11.2022
Cashier
CVS Pharmacy
01.2021 - 05.2021
Technical Support Call Center Representative
Kelly Connect
09.2020 - 11.2020
Associate of Applied Science - Medical Information Technology
Hazard Community And Technical College
Diploma -
Hazard High School
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