Caitlin Campbell
Delray Beach,FL
Summary
Customer-oriented, strategic-thinking sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining patients and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing surgical/pricing models, inventory control and projections, representative relations, territory development and revealing patient needs to deliver satisfaction.
Overview
11
11
years of professional experience
Work History
Aesthetic/Surgical Sales Consultant
Amaira Med and Surgical Center
Fort Lauderdale , FL
01.2024 - Current
- Initiate sales process by conducting initial virtual consultation; providing detailed surgical and aesthetic procedures professionally and with an expert knowledge base.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Greeted incoming patients and provided expert sales and service to drive revenue of $175k or more monthly.
- Demonstrated procedures such as Awake Liposuction, EmSculpt Neo, Morpheus8, Coolsculpting Elite and Moxi in effort to sell packages to leads and existing patients.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
- Prepared sales presentations, proposals, contracts and other documents for customers.
Surgical Sales Specialist
Port City Plastic Surgery
Charleston , SC
12.2021 - 05.2023
- Initiate sales process by scheduling appointments with warm leads; conduct initial consultation; describe surgical and aesthetic procedures professionally and with an expert knowledge base.
- Closed procedures by building rapport with potential patient; explain product and service capabilities; overcome objections; prepare financing contracts with lenders such as Care Credit.
- Demonstrated products in effort to show potential patients benefits and advantages and encourage purchases.
- Priced out products for customers and drew up their surgical quote paperwork.
- Answered product questions with up-to-date knowledge of product, procedures and promotions.
- Followed-up with clients after procedures and surgery to assess their health, needs and quality service.
- Expand sales in existing patients by introducing new products and services through calls, email and social media.
- Increased patient satisfaction and retention by revamping incentive system.
Patient Coordinator | Social Media Director
R & C Plastic Surgery
Del Mar , CA
09.2019 - 07.2021
- Converted 70% of scheduled consults into surgeries, ranging between $7000-$52,000
- Drove practice sales to achieve monthly targets based on company metrics by cross promotion of new services/treatments
- Initiated sales process by conducting and scheduling appointments with warm leads, conducted initial consultation and expertly described treatments and services
- Oriented and educated prospective patients about services offered through phone calls, text messages, emails, and in-person/virtual consultationswhile providing information regarding the procedures and financing/payment options available
- Developed and maintained relationships with potential and current patients, ensuring a smooth hand-off between consult and treatment while assisting with financing, transportation, and post-surgical recovery options
- Coordinated and scheduled surgical procedures and all aspects of pre and post-operative process, communicating effectively with the medical team
- Managed the referral-based lead generation process, working with existing patients to identify potential referrals
- Managed the appropriate follow up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure
- Managed and maintained social media marketing via Facebook and Instagram platforms, creating dynamic content and carrying out successful marketing campaigns
Practice Administrator
Laser and Skincare Co
Braintree , MA
10.2016 - 09.2019
- Provided the highest quality guest service and resolved all patient concerns to their satisfaction
- Increased Medspa revenues 30% through effective marketing of services
- Developed new patient relations via telephone, social media, and personable contact and sales activity
- Increased profits by 40% by providing excellent customer service, properly training employees and controlling inventory
- Took detailed inventories of supplies to stay on top of ordering schedule and consistently meet daily service demands
- Maintained a portfolio of product representatives and patients, serving as primary point of contact
- Designed marketing materials (manuals, website and brochures) and used communication channels to efficiently communicate to a targeted audience
- Tailored events according to the personal tastes and budgets of patienrs, managing and exceeding expectations
Client Relations Manager/Front Office Coordinator
Tryst Studio
Hingham , MA
01.2013 - 10.2016
- Worked with Clients to guide them through Wedding details and served as their personal make-up coordinator throughout the entire planning process and event
- Planned and executed more than 150 Make-Up applications for brides and their wedding parties
- Organized and maintained events and details in Microsoft Excel and Word documents
- Successfully spearhead campaigns on social media platforms including Facebook and Instagram
- Implement marketing and promotion tactics that led to 37% growth in total social media shares and 43% increase in website traffic from social media posts
- Managed studio operations including bookkeeping, accounting, multi-line phone scheduling, and social media platforms
- Maintained and managed strong relationships with each product representative to assure the studio was receiving the best quality products
- Accountable for all staff development, budgeting and supply ordering
- Managed 8 employees and was highly effective in handling their needs in relation to schedules, trainings and other personal issues
- Handled administrative aspects of sales including recorded inventory, accepts custom payments, and inputs daily sales logs
Education
Bachelors of Science - Marketing & Communications
Roger Williams University
05.2010
Skills
- Inside and Outside Sales
- Post-Sales Support
- Sales Closing
- B2B Sales
- Product Management and Pricing
- Product and Service Knowledge
- Merchandising and Display
- Brand Promotion
- Meeting Sales Goals
- Client Account Management
- Customer Relations
- Cold-Calling
- Time-Management
- Team Building
- Articulate Communication
- Patient Relations
- Patient Care Coordination
- Verbal and Written Communication
- Organized and Detail-Oriented
Hospitality Experience
- Halls Chophouse - Charleston, SC
- STK - San Diego, CA
- Trident Raw Bar - Hingham, MA
- Ajax Tavern - Aspen, CO
- Straight Wharf - Nantucket, MA
Timeline
Aesthetic/Surgical Sales Consultant
Amaira Med and Surgical Center
01.2024 - Current
Surgical Sales Specialist
Port City Plastic Surgery
12.2021 - 05.2023
Patient Coordinator | Social Media Director
R & C Plastic Surgery
09.2019 - 07.2021
Practice Administrator
Laser and Skincare Co
10.2016 - 09.2019
Client Relations Manager/Front Office Coordinator
Tryst Studio
01.2013 - 10.2016
Bachelors of Science - Marketing & Communications
Roger Williams University
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