Caitlin Campbell
Hazard,KY
Summary
Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Remote Health Claims Agent
Blue Cross and Blue Shield
04.2023 - 12.2023
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Technical Support Representative
Fanueil
06.2022 - 03.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Cashier
CVS Pharmacy
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Technical Support Representative
Kelly Connect
09.2020 - 01.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
No Degree - Medical Informatics
Hazard Community And Technical College
Hazard, KY05.2025
High School Diploma -
Hazard High School
Hazard, KY05.2012
Skills
- Claims Investigation
- Policy Knowledge
- Positive Attitude
- Customer service and care
- Problem-solving skills
- Relationship Building
- Organizational Skills
- Clear Communication
- Goal-oriented mindset
- Polite communication skills
Dependable and Responsible
Flexible and Adaptable
Timeline
Remote Health Claims Agent
Blue Cross and Blue Shield
04.2023 - 12.2023
Technical Support Representative
Fanueil
06.2022 - 03.2023
Cashier
CVS Pharmacy
01.2021 - 05.2021
Technical Support Representative
Kelly Connect
09.2020 - 01.2021
No Degree - Medical Informatics
Hazard Community And Technical College
High School Diploma -
Hazard High School
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