Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Caitlin Capelle

Powell,OH

Summary

Experienced project manager with 10+ years in project and program management, delivering projects on time and within budget. Broad experience in waterfall, hybrid, and agile project management, utilizing different frameworks including the scrum framework. Well versed in supporting and coaching high performing teams to complete objectives and deliverables, on time and within budget. Scrum master and agile leader certified; helping organizations adopt agile methodology alongside coaching and mentoring others. Creative Senior Project Manager with 10+ year track record guiding enterprise-wide technological wellbeing. Skilled at aligning human and technical resources to enhance return on investment and accelerate business progress. Dedicated to wringing optimal performance from available resources while charting cost-efficient upgrade paths.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director of PMO

Covered Insurance
04.2023 - Current
  • Developed PMP strategy and framework within the organization, including defining PMP value through written playbook
  • Lead restructure of tech stack with deprecating of systems and implementation of data bricks as data warehouse
  • Created and standardized project management templates, with roll out to entire organization through phased and ongoing trainings
  • Managed organizational projects with cross functional teams ranging from software implementation, data reporting, data governance, and rebranding of company brand
  • Managed implementation of softwares such as Monday.com, Databricks, AWS within the engineering department
  • Managed launch/kick off, project budgets, project plans, charters, and utilization of Miro board for collaboration on project road maps
  • Carried out Agile methodology using scrum framework for heavier lift projects with multiple sprints of iterative work
  • Participated in annual planning and quarterly planning events, structured around company strategy for business plan, managing projects that developed from these planning initiatives
  • Worked with C suite level stakeholders on project discovery and execution through multiple phased projects, helping to drive revenue
  • Assisted with Carrier projects launching new carriers within the Covered platform with clientele such as Wells Fargo, Chase Bank, Progressive, etc
  • Lead marketing projects such as rebranding, campaign launches with partners, content review and design and win back campaign types to drive new business
  • Collaborated with cross functional teams to help with creative and copy for campaigns and email journeys
  • Worked alongside departments such as Revenue Operations and Business Development, assisting in projects utilizing HubSpot, Salesforce, and other systems to integrate with partners
  • Created portfolio management strategy for PMO.

Senior Technical Project Manager/Program Manager

Interlink Cloud Advisors
10.2022 - 04.2023
  • Initiated PMO stand up within managed services introducing templatization for projects and addition of PMO within SOW’s
  • Program Manager for large client overseeing partner management, managed services ticketing, large scale projects, client relationship, and leverage of pipeline projects
  • Managed partnership with smaller consulting firms to outsource change management projects and larger scale migrations
  • Leveraged relationship management with large scale clients to scope for new projects and build upon managed services offerings
  • Managed 10 + large scale tenant to tenant migration, application development projects, on prem to cloud projects, and various azure/Microsoft funded projects at any given time
  • Agile lead for PMO mentoring associate/intern/current project managers and development teams on implementation of agile methodology and best practices
  • Managed project budget, overages, change orders, and other key crucial changes to project road maps, timelines, and change management processes
  • Acted as scrum master and product owner on various large-scale projects in software implementations with revenue exceeding $750,000
  • Facilitated quarterly and bi-quarterly client revues and potential pipeline projects from idea to project launch.

Client Services Manager /Project Manager

BlueGranite Inc/3Cloud
10.2021 - 10.2022
  • Implemented PMO within managed services including best practices, templates, PMO structure, and development of PMO playbook
  • Created a communication plan for clients and partnerships to engage more frequently to assess current projects, project opportunity, health of relationship, and partnership opportunities with outside vendors such as Microsoft
  • Attended PMI yearly conference to build partner relationships with clients utilizing Microsoft products requiring consulting for implementation and additional consulting needs
  • Facilitated strategic conversations with clients on quarterly basis, identifying additional large opportunities for further projects, ensuring ACR was allocated to business for won projects
  • Oversee project teams across multiple customers, deploying, configuring, and administering Azure environments and assets within the customer tenant(s)
  • Responsible for scrum master, product owner, project manager, and engagement lead roles for a multitude of clients across projects simultaneously
  • Coached and trained other project managers and engagement leads within organization
  • As well as developed documentation and training materials for new consultant onboarding
  • Assisted with SOW, presales, and hiring of developers within Managed Services
  • Worked on small, medium, and large-scale azure migration, tenant migrations within the Microsoft space
  • Responsible for project plan, project roadmap, and project timeline creation and maintenance throughout project
  • Program manager of large-scale clients with project budgets surpassing $1M in revenue
  • Worked with offshore managed services teams on 24/7 support of client projects/ and ticket handling.

Project Manager

Advantage Solutions/Daymon
05.2019 - 10.2021
  • Managed client partner relationships with major pharmaceutical vendors in the OTC space for private brand with retailers such as Big Lots and Walmart
  • Worked with Kroger client managing projects around CPG, manufacturing with vendors such as T.Marzetti, Gilberts, and other major vendors
  • Managed teams on projects with over 50 + vendor projects for Kroger & Big Lots Private Brands in consumable and non-consumable products
  • Owned projects with all documentation of project plans, charters, kick off decks, reporting, budgeting, and project tracking through clear and concise status reports
  • Implemented agile project management utilizing project plans structured around short sprint focuses, to present to stakeholders within Kroger and Big Lots
  • Ensured that new project launches, as well as new product development POC’s were executed within scope and to the proper specifications
  • Coached and mentored new project managers within organization
  • Assisted in concept development for private brand in consumables and non-consumable areas through leverage of partnerships with major vendors and retailers contracted to Daymon
  • Identified new suppliers and negotiated new brokerage contracts to represent these suppliers for upcoming projects within every day and seasonal sets.

Service Project Manager

CBRE
11.2016 - 05.2019
  • Customer success management of large client relationships and portfolios
  • Implementation projects ranging from software to applications
  • Manage multiple projects for several large accounts including Chase Bank, Walgreens, Wells Fargo
  • Facilitated project timelines, budget, and stakeholder interactions to ensure project delivered on time
  • Internal asset and IP development for project management
  • Onboard, train, and develop new employees on multiple teams
  • Suggest and sell new client services and perform follow-up discussions related to customer satisfaction
  • Create & maintain various daily/weekly/monthly reporting on KPI’s & trends for each client
  • Hold weekly meetings to present findings, insights, and other analytics to senior management
  • These meetings include revenue and expenditure recommendations for future growth.

Education

University of Nevada Las Vegas
Las Vegas, NV
12.2015

Skills

  • Project management
  • Program management
  • Agile Methodology
  • Scrum
  • Client Leadership
  • Microsoft Suite
  • Backlog Refinement
  • IT Project Lifecycle
  • DevOps
  • Salesforce
  • HubSpot
  • Planner
  • Microsoft Project
  • Jira
  • Trello
  • Wrike
  • Monday
  • Project Scheduling
  • Portfolio Management
  • Scope Management
  • Project Management Expertise
  • Program Management
  • Adaptability
  • Time Management
  • Problem Solving
  • Conflict Resolution
  • Budget Management
  • Strategic Planning

Certification

  • Scrum 1 & 2 certifications, https://www.credly.com/badges/1d7fd05e-8dca-4df3-b952-8cc98e265529/public_url
  • CSPO certification, Available on request. Scrum.org does not support credly link.
  • PAL certification, https://www.credly.com/badges/16912a5d-2def-43be-9d98-f321982cabb1/public_url
  • Agile Leadership Certification, Available upon request. Scrum.org does not support credly link.

References

  • Elayne Jones, (678)-799-6626
  • Amy McKnight, (614)-716-8168

Timeline

Director of PMO

Covered Insurance
04.2023 - Current

Senior Technical Project Manager/Program Manager

Interlink Cloud Advisors
10.2022 - 04.2023

Client Services Manager /Project Manager

BlueGranite Inc/3Cloud
10.2021 - 10.2022

Project Manager

Advantage Solutions/Daymon
05.2019 - 10.2021

Service Project Manager

CBRE
11.2016 - 05.2019

University of Nevada Las Vegas

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Caitlin Capelle