Caitlin Cardoso (Weisse)
Dartmouth,MA
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player.
Overview
9
9
years of professional experience
Work History
Hotel Night Auditor
Lafrance Hospitality
Westport, MA
04.2024 - 09.2024
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Prepared daily financial reports to ensure accurate account balances.
Hotel General Manager
Best Western Hotels & Resorts
North Dartmouth, MA
01.2023 - 08.2023
- Coached staff on strategies to enhance performance and improve customer relations.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Worked closely with brand management to ensure all quality standards were met and exceeded.
Task Force Assistant General Manager
RK Hospitality
Newington, CT
07.2022 - 01.2023
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Assistant General Manager
Holiday Inn Express Hotel Suites
Swansea, MA
09.2021 - 07.2022
- Prepared reports on occupancy levels, revenue projections, staffing needs.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Handled administrative duties such as preparing payrolls and managing staff schedules.
Customer Service Supervisor
Marriott International Inc md
Fall River, MA
10.2015 - 04.2021
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Trained and mentored team members, delivering one-on-one coaching to promote better service.
- Addressed and mitigated escalated situations to meet organizational objectives, and drive customer satisfaction ratings while promoting brand loyalty.
Education
Associate of Arts - Business Administration And Management
Bristol Community College
Fall River, MA05.2021
High School Diploma -
Sturgis Charter Public School
Hyannis, MA06.2007
Skills
- Revenue tracking
- Schedule coordination
- Proficient in Microsoft Office
- Data analysis
- Conflict resolution techniques
- Quality assurance controls
- Skilled multi-tasker
- Deadline-oriented
- Leadership
- Financial reporting
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Hotel Night Auditor
Lafrance Hospitality
04.2024 - 09.2024
Hotel General Manager
Best Western Hotels & Resorts
01.2023 - 08.2023
Task Force Assistant General Manager
RK Hospitality
07.2022 - 01.2023
Assistant General Manager
Holiday Inn Express Hotel Suites
09.2021 - 07.2022
Customer Service Supervisor
Marriott International Inc md
10.2015 - 04.2021
Associate of Arts - Business Administration And Management
Bristol Community College
High School Diploma -
Sturgis Charter Public School
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