Caitlin Casey
Chillicothe,OH
Summary
Dynamic professional with a strong background in customer service excellence at Clinton Family Ford. Proven ability to enhance audience engagement and classroom management while supporting special needs students. Skilled in inventory management and effective communication strategies, fostering collaboration among educators and parents to create positive learning environments.
Overview
6
6
years of professional experience
Work History
Volunteer
Chillicothe Civic Theater
Chillicothe, OH
05.2022 - Current
- Assisted in set design and construction for various theater productions.
- Collaborated with cast and crew to ensure smooth rehearsal schedules.
- Supported audience engagement initiatives through effective communication strategies.
- Participated in fundraising events to enhance community involvement and support.
- Managed props organization and maintenance for performances, improving efficiency.
- Provided backstage support during performances, ensuring all technical aspects operated seamlessly.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Paraprofessional
Chillicothe City Schools
Chillicothe, OH
09.2023 - 10.2025
- Assisted teachers in implementing lesson plans and managing classroom activities.
- Supported students with special needs in daily tasks and educational goals.
- Collaborated with staff to create a positive learning environment for all students.
- Facilitated small group instruction to enhance student comprehension of core subjects.
- Coordinated with parents and guardians to address student needs and concerns.
- Maintained classroom resources and supplies, ensuring an organized learning space.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Collaborated with school librarian to organize literacy events, encouraging love of reading.
- Took part in professional development workshops to boost skills.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
Receptionist
Clinton Family Ford
Rock Hill, SC
02.2020 - 03.2021
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated multi-line phone system, directing calls to appropriate departments effectively.
- Maintained organized filing system for customer records and vehicle information.
- Assisted with inventory management by tracking office supplies and placing orders as needed.
- Implemented process improvements that increased overall front desk productivity and customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Microsoft spreadsheets and ran reports or generated graphs using data.
Education
High School Diploma -
Adena Local Schools
Frankfort, OHSkills
- Set design
- Audience engagement
- Classroom management
- Special needs support
- Lesson plan implementation
- Student assessment
- Behavior management techniques
- Inventory management
- Customer service excellence
- Front desk operations
- Communication strategies
- Organization of educational materials
- Collaboration with educators
- Parent communication
- Safety compliance
- Professional development participation
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Flexible schedule
- Filing and recordkeeping
- Document management
Timeline
Paraprofessional
Chillicothe City Schools
09.2023 - 10.2025
Volunteer
Chillicothe Civic Theater
05.2022 - Current
Receptionist
Clinton Family Ford
02.2020 - 03.2021
High School Diploma -
Adena Local Schools